Zoom excessive log files issues

Issues

Zoom is aware of 2 issues regarding log files:

• excessive log file generation when screen sharing with versions 5.13.0 through 5.13.10
• excessive log file generation for audio with version 5.14.10

Zoom has identified the cause and implemented a solution for each of these issues. 

Environment

These issues impact the VDI Zoom Meeting client.

Causes

Issue 1: Caused by a change that was introduced in release 5.13.0. This change resulted in the VDI Zoom Meeting client creating log files when the user started a share session.

Issue 2: Caused by additional logging components added to the standard client, which compounded with the separate logging performed by the VDI version. 

Resolutions

Zoom has resolved these issues with EP releases for each of those release branches: 

• Issue 1: The resolution was released on April 7, 2023 with the VDI 5.13.11 EP release.
• Issue 2: The resolution was released on July 10, 2023 with the VDI 5.14.11 EP release.

Customers concerned about log file accumulation before they can update to a later version can add registry policies for LogReserveHours and LogReserveSize and enter a value of 1 for both policies, which will result in logs up to 1MB or older than 1 hour being deleted when the client launches.
Note: The cleanup is only applied when the client starts.

If you are still experiencing this issue, upgrade Zoom to the latest version.