The event lobby is the starting point of multiple sessions events and Zoom Sessions events. From the multiple sessions Zoom Events lobby on mobile devices, attendees can:
The lobby window on the Zoom client will be brought to the front of your screen when a session ends or will be opened if the lobby window was closed and the user remains signed in.
You can also join the Zoom Events lobby on the Zoom desktop client or desktop web browsers. The event lobby can be available to attendees 365 days before the event date, but will be set to the date and time specifically chosen by the host.
Note: Before joining an event on a mobile device, download the Zoom mobile app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you tap a join link.
Learn more about using the lobby for in-person or hybrid events.
This article covers:
Attendees can join hybrid events using the Zoom companion app. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid and virtual events. Attendees can navigate the physical space using maps and switch between in-person and virtual webinar/meeting sessions. During hybrid events, attendees can connect with in-person and virtual attendees.
Learn more about joining the event lobby on the Zoom Events Companion app.
After you have completed registration for a free or paid event, you will receive an email to confirm your registration.
Learn more about using the attendee Zoom Events Companion app.
Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.
To enter chat in the Zoom mobile app, tap Chat tab . The list of event, exhibitor, and 1:1 chats will appear.
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You can chat and connect with other event attendees from the event lobby chat. Learn more about using event lobby chat.
The Zoom Events mobile web browser experience is an easy way for attendees to join events and get the end-to-end event experience on mobile web browsers. Attendees do not have to download the latest version of the Zoom client to attend an event; they can participate in virtually all aspects of the event from their browser, including the Lobby, Expo, and Exhibitors tabs. Zoom Events (web) supports mainstream web browsers supported by web meeting SDK.
Attendees who tap Join on the mobile client will continue to open the lobby window on the mobile client. Attendees who tap Join from other places will open the Lobby tab on their mobile web browser (after they sign in to Zoom Events or join Zoom Events on the browser).
For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees will land in the event lobby on their mobile web browser. The web browser lobby includes livestreaming, lobby chat, sessions list and details, itinerary, survey, and report. It also includes the following features:
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This is the main event tab. Hosts can select sessions to feature on the Lobby tab. Under Featured, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, tap Join on the featured event to join it and check out recordings of completed sessions (if the recording has been released by hosts).
Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.
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Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.
In the right panel (if chat is minimized), attendees can view a countdown to the event (if lobby is open to early access before event begins). They can also access Sessions, Itinerary, and Exhibitors in the navigational boxes.
If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can tap the Join button in the reminder to immediately join the event.
Attendees can also tap the postpone icon to be reminded about the session again in 1 minute.
In the Lobby tab, sessions are organized in a list view and speaker names are clearly visible from the session view. The categories of the sessions on the lobby homepage are based on the user's role. Special-role users can view their sessions and join from the lobby.
In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.
To bookmark a session, tap the bookmark icon in either the session card view or at the top of the expanded session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.
To join a session, tap the Join button in either the session's card view or at the top of the session detail page. You will be directed to the Zoom mobile app.
Note: You cannot join a session on the mobile web browser.
An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.
When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.
Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.
You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.
At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.
You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.
All your added sessions will appear in your personal calendar.
You can contact and learn more about the event’s exhibitors and sponsors in this tab.
For sponsors, there are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.
When you tap an exhibitor/sponsor card, the exhibitor's/sponsor's details page will appear. On the exhibitor's/sponsor's details page, you view the exhibitor's/sponsor’s images, representatives, description, and downloadable material.
Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.
When you tap a sponsor card, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.
Attendees can access speaker information from the lobby's Speakers tab to learn more about the speakers. When attendees tap a speaker's image card, they are directed to the speaker's information page, which displays the following information:
When the speaker's detail page is expanded, attendees can tap session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.
The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's hosts, exhibitors, speakers, and attendees. In addition, users can tap the Speakers, Attendees, or Exhibitors tabs to narrow the results and only display the profile cards of the specified users.
When attendees tap a speaker's image card, they are directed to the speaker's information page, which displays the following information:
When the speaker's detail page is expanded, attendees can tap session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.
In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.
Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.
Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom.
If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:
If the Zoom Trust & Safety team decides to take down the recording, the recording will no longer be available for viewing.
Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.
Notes:
Learn more about using chat for both desktop and mobile web browsers.
If the hosts allow it, attendees can access session recordings after an event. When a session is finished and its recording has been published, the session tile in the event details page will be accessible to watch the recording with a deeplink. When tapped, users will be directed to the lobby to watch the recording.
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Interpreters' translation audio can be played in the Zoom Events recordings for the sessions in the lobby and published recordings in the hub. Users can choose the language(s) available that are translated and recorded by interpreters.
Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom.
If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:
If the Zoom Trust & Safety team decides to take down the recording, the recording will no longer be available for viewing.
If you want to use the desktop client for your sessions, you can switch to the desktop client from the web browser.