Using the mobile Zoom Events lobby

The Zoom Events mobile web browser experience is an easy way for attendees to join events and get the end-to-end event experience on mobile web browsers. Attendees do not have to download the latest version of the Zoom client to attend an event; they can participate in virtually all aspects of the event from their browser, including the Lobby, Expo, and Exhibitors tabs. Zoom Events (web) supports mainstream web browsers supported by web meeting SDK.

Attendees who tap Join on the mobile client will continue to open the lobby window on the mobile client. Attendees who tap Join from other places will open the Lobby tab on their mobile web browser (after they sign in to Zoom Events or join Zoom Events on the browser).

For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees will land in the event lobby on their mobile web browser. The web browser lobby includes livestreaming, lobby chat, sessions list and details, itinerary, survey, and report. It also includes the following features:

• Attendees can multitask between the Sessions tab and the Home tab.
  Note: The mobile web browser supports the event lobby and lobby chat. However, attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The mobile app is needed for joining sessions. You cannot join a session on the mobile web browser.
• Attendees can participate in Q&A, session polls, and surveys.
• Attendees can rate their experience and share feedback with Zoom Events.
• Attendees can switch to the Zoom desktop client at any time from the web browser lobby.

Notes:

• When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients.
• Attendees can access all lobby tabs on mobile and tablet web browsers. Attendees can view each tab's information in portrait or landscape mode.
• When joining an event, attendees are given the option to continue on the mobile web browser (desktop browser only) or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
• Attendees can always switch to the Zoom mobile client after joining the event on a web browser.

How to access lobby tabs

1. Join an event lobby.
2. In the top-right corner, tap the 3 horizontal lines to access the menu.
3. Tap the following:
   • Lobby
   • Sessions
   • Itinerary
   • Exhibitors
   • Expo
   • Speakers
   • People
   • Videos

Lobby

This is the main event tab. Hosts can select sessions to feature on the Lobby tab. Under Featured, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, tap Join on the featured event to join it and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.

Notes:

• Sessions support closed captions.
• When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users. Attendees can tap the language interpretation icon from their livestreaming controls, select the language they want, and watch livestreaming closed captions in their selected language.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.

In the right panel (if chat is minimized), attendees can view a countdown to the event (if lobby is open to early access before event begins). They can also access Sessions, Itinerary, and Exhibitors in the navigational boxes.

Use join reminders to join a session

If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can tap the Join button in the reminder to immediately join the event.

Attendees can also tap the postpone icon to be reminded about the session again in 1 minute.

View lobby sections

In the Lobby tab, sessions are organized in a list view and speaker names are clearly visible from the session view. The categories of the sessions on the lobby homepage are based on the user's role. Special-role users can view their sessions and join from the lobby. 

• Under the Speakers section of the lobby homepage, tap a speaker to view their information and speaker sessions. Tap See All to view all speakers in the lobby Speakers tab.
• If you're a special-role user, find the sessions that you're a special role in under Your Sessions.
• When the event is ongoing, the following sections will appear:
  • Bookmarked Sessions: This section displays the sessions that you've bookmarked.
  • In Progress: This section displays the sessions that are currently in progress. Sessions that are in progress will have the Now label on the session image.
  • Starting Soon: This section displays sessions that will start soon and include a countdown (on the session image) to the start time.
• Under Featured Sessions, view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, tap Join on the featured event to join it and check out recordings of completed sessions (if the recording has been released by hosts). Tap See All to view all featured sessions in the Sessions tab.
• When an event ends, under Ended Sessions with Recordings, view completed sessions along with their recording. Tap Watch Recording to view the session's recording.
• Under Videos, view videos that have been uploaded by the host. Tap See All to view all videos in the Videos tab.

Sessions

In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.

To bookmark a session, tap the bookmark icon  in either the session card view or at the top of the expanded session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.

To join a session, tap the Join button in either the session's card view or at the top of the session detail page. You will be directed to the Zoom mobile app.
Note: You cannot join a session on the mobile web browser.

View Language Interpretation

An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.

When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.

Filter the Sessions tab

1. Access the event lobby's Sessions tab.
2. In the top-left corner, tap the Filter button , then select your filters:
   • Dates: Select all dates or a specific date of the event.
     Note: Use the date range picker to filter dates if the event spans more than 7 days on the event detail page and lobby session list page. 
   • Tracks: Select the tracks that you want to filter.
   • Audience: Select the audience that you want to filter. 
   • Product: Select the product that you want to filter.
   • Levels: Select the levels that you want to filter. 
   • Categories: Select if you want to filter sessions by Bookmarked Sessions, Featured Sessions, In Progress, and In Progress and Starting Soon.
3. (Optional) Select the Hide ended sessions checkbox.
4. Tap Close to exit the filters.

Itinerary

Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.

Export events to your calendar

You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.

1. After you bookmark sessions, access the Itinerary tab.
2. At the top of the page, tap Export Itinerary as ICS File.
   A confirmation window will appear.
3. In the confirmation window, tap Export.
   You can download and open the ICS file, which contains all your bookmarked sessions.

All your added sessions will appear in your personal calendar.

Exhibitors

You can contact and learn more about the event’s exhibitors and sponsors in this tab.

For sponsors, there are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you tap an exhibitor/sponsor card, the exhibitor's/sponsor's details page will appear. On the exhibitor's/sponsor's details page, you view the exhibitor's/sponsor’s images, representatives, description, and downloadable material.

Expo

Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you tap a sponsor card, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

Speakers

Attendees can access speaker information from the lobby's Speakers tab to learn more about the speakers. When attendees tap a speaker's image card, they are directed to the speaker's information page, which displays the following information:

• Speaker's first name and last name
• Title
• Company
• Speaker bio
• Social media accounts
• Speaker's sessions

When the speaker's detail page is expanded, attendees can tap session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

People

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's hosts, exhibitors, speakers, and attendees. In addition, users can tap the Speakers, Attendees, or Exhibitors tabs to narrow the results and only display the profile cards of the specified users.

When attendees tap a speaker's image card, they are directed to the speaker's information page, which displays the following information:

• Speaker's first name and last name
• Title
• Company
• Speaker bio
• Social media accounts
• Speaker's sessions

When the speaker's detail page is expanded, attendees can tap session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

Filter the People tab

1. At the top of the People tab, use the search bar to search for Zoom Events attendees.
2. To the right of the search bar, tap the filter button  to use the following filters:
   • Connections: Find other Zoom Events users by whether they are connected or not connected with you.
   • Status: Select the Feeling Social checkbox to filter other users who are available for networking.
   • Role: Find other Zoom Events users by their role.
   • Company: Find other Zoom Events users by their company.
   • Position: Find other Zoom Events users by their position.
   • Location: Find other Zoom Events users by location.
   • Interests: Find other Zoom Events users by interests.

Videos

In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.

1. In the lobby's bottom navigation menu, tap More , then tap Videos.
2. On the Videos page, find and tap the video you want to watch.
   The video will display on a video player page.
3. On the video player page, do the following actions:
   • Play/Pause video: Tap the play button to resume the video. Tap the pause button  to pause the video.
   • Speed: Tap Speed to adjust the video’s playback speed.
   • Volume: Tap the volume button  to adjust the video volume.
   • Maximize/minimize video: Tap the maximize button to make your video fullscreen. Tap the minimize button  to reduce the video’s size on your screen.
   • Picture-in-Picture mode: Watch your video in a floating video while you can navigate between event lobby tabs and browse other event content.

Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.

Report video

Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom.

If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:

1. In the event lobby's Videos tab, watch a recording.
2. Under the recording, tap Report Recording .
3. Under Timestamp of Abuse, enter the timestamp of when the material you want to report occurs in the recording.
4. Under What happened?, use the dropdown menu to select the reason you are reporting the recording.
5. Tap Send Report.

If the Zoom Trust & Safety team decides to take down the recording, the recording will no longer be available for viewing.

How to use chat in the lobby

Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.

1. To enter chat in the Zoom mobile app, tap the floating chat icon .
   Upon entering the event, attendees will see the default Lobby Chat.
2. In the top-left corner of a chat conversation, tap the back arrow .
   The list of lobby chats, connections, 1:1 chats, and exhibitor chats will appear.
3. To exit lobby chat, tap the floating exit icon . 

Notes:

• If the host creating the event has Zoom Events chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
• If a user has their Zoom Events chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.
• Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Learn more about using chat for both desktop and mobile web browsers.

How to use menu actions

1. Join an event lobby.
2. In the top-right corner, tap the 3 horizontal lines to access the menu.
3. Select the following actions you want to take:
   • Join via Zoom
   • Pair with a Zoom Room
   • Share Event Link
   • Test My Device
   • Share Feedback with Host
   • Share Feedback with Zoom
   • Report Incident 
   • My Profile
   • Language
   • Sign Out

How to use the Report and Remove function

1. Join an event lobby.
2. In the top-right corner, tap the 3 horizontal lines to access the menu.
3. Tap Report Incident .
   A pop-up window will appear where you can complete a form to report unwelcomed behaviors. You can upload a screenshot as supporting proof in the form.
4. Tap Report and Remove or Send Report.