There are different locations where recordings are stored, depending on your recording settings—local or cloud recording.
Local recording is available to free and paid subscribers. Local recording allows participants to record meeting video and audio locally to a computer. Local recordings capture the meeting as the participant recording sees the meeting, meaning the recording will capture the meeting in speaker view if that is what video layout is currently in use. Local recording files can be found in the default Zoom recording folder on your system.
Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser. Cloud recordings can be started on the desktop client, as well as the Zoom mobile app. Cloud recordings allow you to record the meeting in multiple different recording layouts and can be configured with a variety of cloud recording storage options. After a cloud recording has finished processing, you can view, manage, and share cloud recordings.
This article covers:
Note: Local recording is not supported on iOS, iPad, or Android devices. See cloud recording for paid accounts if you are using a mobile device.
Find local recordings on your computer, the Zoom desktop client, or the Zoom web portal.
You can use the Recordings tab in the Zoom web portal to see a list of your local recordings.
If you recorded a meeting or webinar to the cloud, you can manage your cloud recordings in the Zoom web portal.
Note: Only hosts and co-hosts can start a cloud recording. If you want a participant to start a recording, you can make them a co-host or use local recording. Recordings started by co-hosts will only appear in the host's list of recordings in the Zoom web portal.
If a recording is missing, you can find and confirm the recording's location.
If a recording is missing, ensure that the meeting wasn't actually recorded to your local device instead of the cloud. When you locally record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop client. Follow the instruction to view or change the default file location for local recordings.
If, for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you can confirm the local recording file location by following these steps:
If you're still having issues finding your local recording files, follow these local recording troubleshooting steps to resolve this issue.
If you're still having issues finding or sharing a cloud recording, follow these cloud recording troubleshooting steps to resolve this issue.
If you can't find a recording, it may have been deleted. Ensure that you look in your trash, as the recording could have been accidentally deleted.
You can find and recover deleted local recordings from the trash bin of your computer. For cloud recordings, Zoom allows you to recover deleted recordings from your trash folder in the web portal.
Note: After 30 days in the trash, the recording will be automatically deleted.
For more information, visit Recovering a deleted local or cloud recording.
If you can't find a recording, there is also the chance that the manual recording didn't actually start.
Follow these steps on how to start recording a meeting to the cloud.
Automatic recording is an option that allows the host to start local recordings or cloud recordings automatically when the meeting or webinar starts. Enabling this feature will help you know where to locate your recordings.
Follow these steps to enable this setting.