Zoom 10DLC campaign registration delay


Issue

Zoom users are experiencing significant delays in 10DLC campaign registration approval and number pool requests (when adding 49 or more numbers to campaigns).

Cause

We are experiencing delays in the following processes:

Resolution

Until May 31, 2024, users can submit the campaign, and Zoom will allow messages from all their US/CA SMS-enabled numbers. 

After May 31, 2024, texting will only be supported on numbers associated with fully approved campaigns. If a campaign submitted before May 31 is not approved by May 31, messaging will be blocked.