Managing local flow variables
Zoom Contact Center admins can use the Script or HTTP Call widgets to create and manage local variables that persist within a flow. They can also use the flow variable panel to view all local variables in the flow.
This article covers:
Prerequisites for managing local flow variables
How to add a local variable
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Flows.
- Click the display name of a published flow you want to edit.
- In the top-right corner, click the variable icon .
- In the Local tab, click Add Local Variable and enter the following information:
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Variable Name: Enter an internal display name to help identify the local variable.
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Description (Optional): Enter a description for the local variable.
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Data Type: Select a data type for the local variable.
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Value: Select one of the following options.
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Undefined: The local variables doesn't have a default value.
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Default Value: Specify a default value for the local variable. The value must be in the required format for the data type.
- Click Add.
How to map an output to a local variable using the Script widget
- Add and customize the Script widget for a flow.
- Click the Settings tab.
- In the Output variables section, select the local variable in the Script value drop-down menu.
How to map an output to a local variable using the Http Call widget
- Add and customize the Http Call widget for a flow.
- Click the Settings tab.
- In the Results section, click Add Result and enter the following:
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Path: Specify the result path for the HTTP request.
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Map to variable: Select a local variable to map the result to.
How to view and manage all local variables in a flow
If you previously added local variables, you can see a list of all variables in the current flow.
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Flows.
- Click the display name of a flow you want to edit.
- In the top-right corner, click the variable icon .
- Use the following options to view and manage local variables:
- Right-arrow icon : Show the variable's details like data type and value.
- Pencil icon : Edit the local variable's details.
- Trash bin icon : Delete the local variable.