Zoom Assistant is a compact desktop panel that allows phone users to quickly find their contacts, access and manage speed dial, make and receive calls, and transfer calls. The panel can be docked to the left and right sides of a computer screen. With the addition of a Power Pack license, Zoom Assistant functionalities expand to include the Power Pack Desktop experience, such as answering and transferring calls for call queues, shared line appearance, and shared line groups. Admins can enable this feature for their entire account or just a single user. Once enabled, users can decide if they want to toggle its visibility On or Off from their own settings.
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This article covers:
License | Functionalities available | Activities |
Zoom Phone Basic |
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Zoom Phone Pro |
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Zoom Phone Pro with Power Pack add-on |
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As a Zoom Phone admin, you can enable Zoom Assistant at the account level to allow all your users to easily access call functions.
As a Zoom Phone admin, you can enable Zoom Assistant for one user at a time if you don’t want to extend this functionality to all users in your account.
Once a user has Zoom Assistant - Phone enabled and a Power Pack license assigned, that user or administrator can customize the widgets.