Account owners and admins on paid accounts can disable the one-time passcode (OTP) security feature, also known as a verification code, for all users on their account. OTP is designed to mitigate account hijackings due to compromised or weak credentials and help keep your account more secure. If OTP is disabled at the account level, users can still enable it for their personal use.

Note: At this time, admins cannot enable or disable OTP for specific users or groups.

Prerequisites for managing verification code requirements

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges

How to disable OTP for an entire account

The one-time passcode authentication security feature is enabled by default, but admins on paid accounts can disable it for all users on the account.

1. Sign in to the Zoom web portal as an account owner or admin.
2. In the navigation menu, click Advanced then Security.
3. In the Security section, click the One-Time Passcode Authentication toggle to disable it.
4. If a verification dialog appears, click Disable to verify the change.

Learn more about securing your Zoom account.

How to enable or disable OTP for individual use

If your admin has disabled One-Time Passcode Authentication, you can still enable or disable it for yourself at the user level.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Profile.
3. Under Sign In, locate the OTP Authentication setting.
4. To the right of the setting, click Turn On or Turn Off.
5. Enter your password, then click Turn On or Turn Off again to confirm.