Coaching intent queries


Zoom Virtual Agent admins can coach queries to improve model accuracy by collecting chat messages from customer interaction. The queries are added to the Coach page and admins can assign the queries to existing or new intents.

This article covers:

Prerequisites for coaching queries

How to add a query to an existing intent

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Coach tab.
    You will see a list of queries that the model has determined will be most helpful in improving the model accuracy.
  4. Enter a keyword in the search bar or select a query from the list.
    • To add a single query to an existing intent, under Intent Assignment, select an intent from the drop-down menu and then click Submit Selected.
    • To add multiple queries to an existing intent, select the check box next to the query, then click Assign to Existing Intent above the query list.

Notes:

How to add a query to a new intent

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management, then Intent Manager.
  3. Click the Coach tab.
    You will see a list of queries that the model has determined will be most helpful in improving the model accuracy.
  4. Enter a keyword in the search bar or select one or multiple queries from the list.
  5. Above the query list, click Assign to New Intent.
  6. In the Add Queries to a New Intent dialog box, specify the following:
    • Name: Enter a display name to help identify the intent.
    • Description (Optional): Enter a description for the intent.
  7. Click Create & Assign.