Creating conversation clips and comments

When viewing a conversation recording, you can edit the automatically generated summary and chapters, create separate clips, and tag others to review and comment on the recording.

This article covers

Prerequisites for creating conversation clips and comments

How to create conversation clips

Cut unnecessary parts of the recording by exporting highlights and saving them to a new clip that you can view, edit, share, and download. 

Note: The new video clip uses additional recording storage capacity.

  1. Open a conversation.
  2. Below the playback bar, click the Create Clip icon
    Another option is from the Clips tab then +Create New Clip.
  3. In the Create a Clip window, enter a Clip Name. Move the playback bar to the portion you want to highlight.
  4. Click Create.
  5. To access the created clips, in the right pane of the recording playback section, click the Clips tab.

How to add conversation comments

To the right of the conversation recording, comments can be added to provide insights, ask questions, or request help from colleagues.

  1. When viewing a conversation, click the Comments tab.
  2. Enter your comment.
    Colleagues can be tagged in the comment by using an @mention.
  3. (Optional) Click the lock icon to adjust the visibility of your comment.
    Comments visibility can be set as:
    1. Public Anyone can see
    2. Private Only you and @mentioned users can see
  4. Click the send icon  to submit the comment.