Creating conversation moments and comments

You can cut unnecessary parts of the recording by exporting highlights and saving them to a new moment that you can view, edit, share, and download. When viewing a conversation recording, you can edit the automatically generated summary and chapters, create separate moments, and tag others to review and comment on the recording.

Note: Moments was formerly known as the Zoom Revenue Accelerator Clips but was renamed to Moments to avoid confusion with Zoom Clips.

This article covers

• How to create conversation moments
• How to add conversation comments
  • Use the conversation Comments tab
  • Use the conversation Content tab

Prerequisites for creating conversation moments and comments

• Pro, Business, Enterprise, or Zoom Phone standalone account
• Licensed user with Zoom Revenue Accelerator license

How to create conversation moments

Notes:

• The new video moment uses additional recording storage capacity.
• You can see the number of moment views from both internal and external viewers by clicking on the eye button . Viewer insights are defined as the number of times a moment is played, irrespective of the time the viewer spends watching the moment. Unique viewers count is also visible.

1. Open a conversation.
2. Create a moment in the following ways:
   • Below the playback bar, click the Create New Moment button .
   • From the Conversations tab, then Chapters, click the scissor button from the transcript you wish to create a moment of.
   • From the Moments tab then Create New Moment.
3. In the Create a moment window, enter a Moment Name. Move the playback bar to the portion you want to highlight.
4. Click Create.
5. To access the created moments, at the bottom of the recording playback section, click the Moments tab.

How to add conversation comments

To the right of the conversation recording, comments can be added to provide insights, ask questions, or request help from colleagues.

Use the conversation Comments tab

1. When viewing a conversation, click the Comments tab.
2. Enter your comment in the Write a note or @mention field.
   Colleagues can be tagged in the comment by using an @mention.
3. (Optional) Show or hide the comment time stamp by click on the clock button.
4. (Optional) Click the lock button to adjust the visibility of your comment.
   Comments visibility can be set as:
   • Anyone can see
   • Only you and @mentioned users can see
5. Click the send icon to submit the comment.

Use the conversation Content tab

1. When viewing a conversation, click the Content tab.
2. From the conversation transcript, click the button.
3. Enter your comment in the Write a note or @mention field.
   Colleagues can be tagged in the comment by using an @mention.
4. (Optional) Show or hide the comment time stamp by click on the clock button.
5. (Optional) Click the lock button to adjust the visibility of your comment.
   Comments visibility can be set as:
   • Anyone can see
   • Only you and @mentioned users can see
6. Click the send icon to submit the comment.