Using the Zoom Network Connectivity Tool

When troubleshooting network connectivity issues between the Zoom desktop app and Zoom services, the Network Connectivity Tool can run network tests and potentially provide greater insight into network issues.

Other network troubleshooting steps may include restarting your device, restarting your local modem/router, and checking your anti-virus and firewall settings.

For advanced meeting Quality of Service (QoS) statistics, learn how to generate a local client log file for troubleshooting issues.

This article covers: 

Prerequisites for using the Network Connectivity Tool

How to access the Network Connectivity Tool

The network connectivity tool can be accessed by the following keyboard shortcuts:

Note: These keyboard shortcuts can be customized through the Keyboard Shortcuts tab of the desktop app’s Settings menu.

How to test Zoom’s connection on your network

Test general network connectivity

  1. After accessing the Network Connectivity Tool, click the Smart Test tab.
  2. Click Network Test
  3. Click Start Test.
    The tool will test and report information on each of the following items as the section is complete:

Test Zoom Phone connectivity

  1. After accessing the Network Connectivity Tool, click the Smart Test tab.
  2. Click Phone Test
  3. Click Test
    The tool will test and report information on each of the following items when the test is complete:

Test Zoom Meeting connectivity

  1. After accessing the Network Connectivity Tool, click the Smart Test tab.
  2. Click Meeting Test
  3. Click Test
    The tool will open a meeting to start the test. 
    Note: To fully test audio and video connectivity, other participants should be invited to the test meeting.
  4. Click End to end the meeting and associated network test. 

How to test specific connections with Zoom Support

If working with Zoom Support directly to troubleshoot connections to a specific location or server, a specific URL can be provided for the tool to run the same network test for this specific connection.

  1. After accessing the Network Connectivity Tool, click the Advanced Test tab.
  2. Click the drop-down menu and one or more of the following test types: 
  3. Enter the host domain or IP address provided by Zoom.
  4. Click Start Test.