Managing Zoom Sessions Moderation

In the Zoom Sessions event setup, you can use the Moderation tab to manage reported incidents. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

Attendees can submit reports about offensive content to a Zoom Sessions’ event organizer, allowing them to take action on attendees’ reports during and after the event.

Learn more about creating a single-session event or recurring sessions event.

Notes:

• If the attendee submits the report to the event organizer, the report will be logged in the incident management table on the Moderation page.
• Resolving tickets directly in the incident management table on the Moderation page is not supported for lobby reporting as the incident reports are not directly tied to a user/content (and are more generic).

Requirements for managing the Zoom Sessions Moderation tab

• Pro, Business, Enterprise, or Education account
• Zoom Sessions Unlimited license or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access the Zoom Sessions Moderation tab

1. Create a single-session event or recurring sessions event.
   You can also edit an upcoming event to access event setup.
2. In the navigation menu, click Moderation.
   The Moderation page will appear.

How to view Zoom Sessions moderation

Monitor moderation

On the Moderation page, you can view and monitor:

• Type: Displays if the report is about a user or content.
• Reported Target: Displays where the incident happened.
• Status: Displays if the report is open (in progress) or closed (resolved). The most recent status of the report.
• Reason: The feedback submitted by the reporter that best describes how this content goes against our Acceptable Use Guidelines. 
• Content: Reported content from the user.
  • (Optional) Screenshot: Click to see the screenshot uploaded when the attendee was reported. In the bottom-left corner, click Download  to download the screenshot.
• Time: The time the user/content was reported. You can also filter this moderation data (ascending or descending) by the reported time.
• Reporter: Name of the person who reported the user. 
• Action Log: Latest action that was taken on an incident to resolve it.
• Action: Select if you want to Resolve or Dismiss the incident.
  • To the right of the Resolve and Dismiss actions, click the ellipsis , then select the following actions:
    
    • Manage incident for Lobby reports: When you select this action, a pop-up notification will direct you to the event lobby. You must directly proceed to the event to take action. Resolving tickets directly in the incident management table on the Moderation page is not supported for lobby reporting as the incident reports are not directly tied to a user/content.
    • Mark as resolved: Mark this issue as resolved.

View Summary

1. Access the Moderation tab.
2. In the top-right corner, click View Summary.
   A panel will appear.
3. In the panel, view high-level information about:
   • Incident Reports
   • Instances of Removed Messages
   • Removed Users
   • Blocked Content

Filter moderation

1. Access the Moderation tab.
2. Click the following dropdowns and select how you want to filter moderation:
   • All Types: Filter by moderation type and select User or Content.
   • All Status: Filter by moderation status and select Open or Closed.
   • All Reasons: Filter by the reason of moderation and select from the reason options.
   • All Operation Logs: Filter by changes made by event organizers in the event and select the operation activity you want to filter.
3. (Optional) To the right of the filter dropdowns, click Restore all filters to reset all filters.