Testing device performance for Zoom Sessions

The system-readiness tool checks if your system meets the minimum requirements needed to enjoy the optimal Zoom Sessions experience. The test provides users with recommendations based on the results. Test results are not stored. In addition, telephone numbers for support will be provided for users to contact if help is needed.

The parameters the tool addresses are:

• The network speed; a minimum connection speed will be suggested
• The browser type and version your device is running
• The recommended browser type and version number to run Zoom Sessions
• The recommended Zoom client version

Attendees and speakers can open the tool from their desktop or mobile device's browser, and conduct the test without additional input.

The system-readiness tool can be accessed from the event detail page and the event lobby on desktop and mobile browsers.

This article covers:

• How to test your device's readiness for Zoom Sessions
  
  • Test device performance from the Zoom Sessions lobby
  • Test device performance from the event details page

Prerequisites for testing device performance for Zoom Sessions

• Basic, Pro, Business, Enterprise, or Education account
• Zoom Sessions web browser:
  • Chromium Edge: 80 or higher
  • Google Chrome: 53.0.2785 or higher
  • Safari: 10.0.602.1.50 or higher
  • Firefox: 76 or higher
  • Internet Explorer: 10 or higher
    Note: Microsoft has ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom has ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.

How to test your device's readiness for Zoom Sessions

You can use the system-readiness tool to identify if your device and network connection meet the minimum requirements needed to enjoy the optimal Zoom Sessions experience.

Test device performance from the Zoom Sessions lobby

1. Join a Zoom Sessions event lobby.
2. In the top-right corner of the page, click your profile picture.
3. Click Test Device .
   The test tool will open.
4. Follow the test tool prompts.

Test device performance from the event details page

1. Access the event details page of the event you want to attend.
2. At the top of the event details page, by Join this event via the Zoom client or web browser. , click Test My Device.
   The test tool will open.
3. Follow the test tool prompts.