Using click-to-dial in Zoom Contact Center

Zoom Contact Center users can enable the click-to-dial feature to automatically dial a number by clicking on the phone number. Click-to-dial works on applications that support hyperlinks, like browsers, email/calendar clients, and Microsoft Office. These links must by tagged with the callto or tel protocols for click-to-dial to work.

Prerequisites for using click-to-dial in Zoom Contact Center

Note: You can be in the Ready or Not Ready status to make an outbound voice call.

How to enable and use click-to-dial in Zoom Contact Center

Click-to-dial in Zoom Contact Center works the same as in Zoom Phone. See the Zoom Phone click-to-dial article for instructions.


Learn more about making an outbound call and call controls.