Using click-to-dial in Zoom Contact Center

Zoom Contact Center users can enable the click-to-dial feature to automatically dial a number by clicking on the phone number. Click-to-dial works on applications that support hyperlinks, like browsers, email/calendar clients, and Microsoft Office. These links must by tagged with the callto or tel link type for click-to-dial to work.

Click-to-dial in Zoom Contact Center works the same as in Zoom Phone. See the Zoom Phone click-to-dial article for instructions.

Requirements for using click-to-dial in Zoom Contact Center

Note: Zoom Contact Center no longer supports devices running on Windows 32‑bit operating systems or 32‑bit browsers. To continue using Zoom Contact Center features, users must upgrade to a 64‑bit operating system and a 64‑bit browser.

Table of Contents

How to enable and use click-to-dial in Zoom Contact Center

You must be in the Ready or Not Ready status to make an outbound voice call.

Windows

Using click-to-dial

  1. Click on a phone number located in a program that supports hyperlinks like Microsoft Office. The phone number must be properly tagged with the callto or tel protocols. Usually, you can hover the phone number to see if it's tagged.
  2. If prompted, select Zoom Meetings and select Always use this app.
  3. Click OK.
    Zoom Contact Center will dial the selected number.
  4. Click the phone icon to call the number. Learn more about making and receiving phone calls using Zoom Phone.

Using click-to-dial (web browser)

  1. Open a web browser.
  2. Click on a phone number located on a website. The phone number must be properly tagged with callto or tel protocols. You can hover a phone number to see if it's tagged.
  3. When prompted, click the option to choose an app to open the link.
    • Chrome: Click Open Pick an app. Click the check box if you want Chrome to automatically open Zoom when you click on phone numbers.
    • Firefox: Select Pick an app and click Open link. Click the check box if you want Firefox to automatically open Zoom when you click on phone numbers.
  4. If prompted, select Zoom Meetings and select Always use this app.
  5. Click OK.
    Zoom Contact Center will dial the selected number.
  6. Click the phone icon to call the number.
    Learn more about making and receiving phone calls in Zoom Phone.
macOS

Enabling click-to-dial

  1. Open FaceTime.
  2. From the main menu, click FaceTime then Preferences.
  3. Click the Settings tab.
  4. In the Default for calls field at the bottom of the window, select zoom.us.
    Note: If zoom.us is not visible in the list of options, sign out and sign back in to your macOS.
iOS

Using tap-to-dial

  1. Open a web browser.
  2. Tap on a phone number located on a website. The phone number must be properly tagged with tel.
  3. When prompted, tap the option to open the link with Zoom.
  4. If prompted, tap Just once to only use Zoom this one time to open the tel link.
  5. (Optional) Tap Always to set Zoom as the default app to open tel links.
    Zoom Contact Center will automatically call the selected number.

Important:

Learn more about making an outbound call and call controls.