Managing the Zoom Sessions Ticketing tab

The Zoom Sessions Ticketing tab is where you can add paid ticket types, manage your event's registration window, and manage other ticketing-related customizations. You can also set registration restrictions for attendees and manage attendee access for special roles.

Learn more about creating a single-session event.

This article covers:

• Understand setting ticket registration restrictions
  
  • Understand conditions for setting ticket registration restrictions
• Understand accessing multiple group join links with different tickets
• How to access the Zoom Sessions Ticketing tab
• How to add ticket types
  • Set registration restrictions
• How to edit ticket types
• How to delete ticket types
• How to manage attendee access for special roles

Prerequisites for managing the Zoom Sessions Ticketing tab

• Pro, Business, Enterprise, or Education account
• Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Understand setting ticket registration restrictions

Note: The Ticketing tab will appear for paid registration links in single-session events. Recurring sessions events currently do not have a paid registration link option.

To make a ticket private, apply a domain or email address restriction to restrict it to a specific audience, or select the Specified email addresses or Specified company domains checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Control your registration authentication rules in the Links & Event Access tab.
Note: These restrictions will not apply to pre-registrations, group join links, and integrations.

If you do not select the Specified email addresses or Specified company domains checkboxes (under Set Registration Restrictions), any user who can pass the link authentication rules will be allowed to register.

Hosts can use the same registration link for attendees. Invitations through the email allow lists will send an invitation link to those users.

Understand conditions for setting ticket registration restrictions

When hosts select the Specified email addresses or Specified company domains checkbox, the following conditions will apply, depending on what the host specifies:

• If no allow list is specified, any user with the registration link can register for the ticket type.
• If an allow list is applied, only users fitting this criteria will be presented with the ticket type.
• If the checkbox is selected without any domain or email address, this ticket type will not be available in the registration link without a domain or email addresses identified.

Note: If there is a change after the ticket is created, the change will update all future registrations and will not impact previous registrations.

Understand accessing multiple group join links with different tickets

When an attendee joins through multiple group join links, each link will assign a new ticket to that attendee.

The attendee experience with group join link ticketing depends on the scenario:

• If each group join link refers to the same ticket type, the attendee will only be associated with that one ticket type. 
• If a single group join link refers to multiple ticket types (changed during a different time frame), the attendee will be assigned both ticket types. 
• If the host changes the underlying ticket definition that is being used for a group join link, the latest ticket type configuration will be used by all attendees (for example, if the host changes the ticket type from virtual to hybrid, all attendees with that ticket type will get hybrid permissions). 

The latest ticket type definition will be used by all attendees (from group join link, registration, pre-registration, or API). The host can update attendees from all these sources with a single ticket type definition.

Note: If the group join link ticket definition changes, any user accessing the group join link before this change will not have the previous ticket revoked.

How to access the Zoom Sessions Ticketing tab

1. Create a Zoom Sessions event or edit an upcoming event to access event setup.
2. In the navigation menu, click Registration & Join then click Ticketing.

How to add ticket types

1. Access the Zoom Sessions Ticketing tab.
2. Click + Add Ticket Type.
   A panel will appear.
3. Select if the ticket type will be Paid or Free.
4. Click the Set Ticket Quantity toggle to enable or disable it. Then, in the Ticket Quantity field, set the number of tickets to be made available.
5. (Optional) If the event is a Paid event, enter the ticket cost in the Price field.
   Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
6. Enter the Ticket Type Name.
7. Under What kind of attendee experience is this ticket for?, select from the following options:
   • Virtual: For online experience only.
   • Hybrid: For both online and in-person experience.
   • In-Person: For in-person experience only.
8. (Optional) Under Ticket Type ID, click the copy icon  to copy the ticket type ID.
9. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
   Note: You can use a maximum of 400 characters.
10. Under Sale Starts, set the start date and time when the tickets will be available for purchase.
    Notes:
    • The attendee-paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
    • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
    • Ticket registration is allowed to start within 26 days prior to the event start date.
11. (Optional) Click Customize... to set the Sale Ends date and time of when the ticket sale will stop.
    Notes:
    • The Sale Ends date of paid tickets must be set to close on a date that is no later than the event's end date.
    • Before the event lobby is closed, you can set any free ticket type's Sale Ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event.
    • You can also click Default to set your Sale date and time to the end of your event.
12. Under Customize Registration Questions, click Customize Registration Questions to set custom registration questions for this ticket type.
    Note: These questions will override questions set in registration in the Links & Event Access tab.
13. Under Set Registration Restrictions, manage the ticket's restrictions.
14. Click Save.

Set registration restrictions

To make this ticket private, apply a domain or email address restriction to restrict it to a specific audience, or select a checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Control your registration authentication rules in the Links & Event Access tab.

1. Add a ticket type.
2. Under Set Registration Restrictions, manage the ticket's restrictions by selecting one or both of the following checkboxes:
   • Specified email addresses: Email addresses you add will receive an email invitation.
     • To add users to your event's invite list by email:
       Note: Only users added to the invite list can view and register for this ticket type.
       1. Click Add email address.
          An Add Users to Invite List pop-up window will appear.
       2. Under Enter email addresses, enter email addresses of the users you want to invite, then press Enter. Click X by a user’s email address to remove the user.
       3. Click Save.
       4. (Optional) Click Add to add more users by email.
       5. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
     • To import multiple users' emails to your event's invite list:
       1. Click Add email address.
          An Add Users to Invite List pop-up window will appear.
       2. In the window, select Import email addresses from CSV. 
       3. Drag and drop the CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
          Note: Maximum items must be less than 5,000 per CSV file. The new imports will be added to the existing records.
       4. Once the CSV file has been imported, click Save.
          The number of added specific users will appear under Specified email addresses.
       5. (Optional) To the right of the number of specified email addresses, click View.
          The invited user list will appear.
       6. Manage your invited users:
          • View your invited user list or search for invited users.
          • Delete individual users:
            1. To the right of a user, click the trash icon .
            2. In the confirmation window, click Delete.
          • Delete multiple users:
            1. In the invited user list, select the user checkboxes that you want.
            2. (Optional) Select the Email checkbox to select all checkboxes.
            3. At the top of the box, click Delete.
            4. In the confirmation window, click Delete.
   • Specified company domains: Members of the domains you specify will be able to register for events on the event detail page.
     • To add all users from a specified domain to your event’s invite list:
       1. Click Add domain.
       2. Enter a valid domain.
          Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain. If you have multiple domains, separate them by commas in the text box.
       3. Click Save.
     • To import multiple specified domains to your event's invite list:
       1. Click Add domain.
          A pop-up window will appear.
       2. In the window, select Import domains from CSV.
       3. Drag and drop a CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
          Note: Maximum items must be less than 20,000 per CSV file. The new imports will be added to the existing records.
       4. Once the CSV file has been imported, click Save.
          The number of added specific domains will appear under Specified company domains.
       5. (Optional) To the right of the specified domains, click View.
          The invited domain list will appear.
       6. Manage your allowed domains:
          • View your allowed domain list or search for domains.
          • Delete individual domains:
            1. To the right of a domain, click the trash icon .
            2. In the confirmation window, click Delete.
          • Delete multiple domains:
            1. In the allowed domain list, select the domain checkboxes that you want.
            2. (Optional) Select the Domain checkbox to select all checkboxes.
            3. At the top of the box, click Delete.
            4. In the confirmation window, click Delete.
3. Click Save.
   After you click Save:
   • If your event is already published, the event invitation will be sent to the invited email addresses.
   • If your event is not published yet, the event invitation will be sent to the invited email addresses after you publish your event.
4. (Optional) Click + Add Ticket Type to add more ticket types.
5. (Optional) Enter a Message for confirmation email for your registrants.

Note: Hosts can change the permissions of a ticket, even after registrants have been added. The host can change a private ticket to public, regardless of whether the ticket has registrations or not, and vice versa. All future registrations will be impacted by the updated rule.

How to edit ticket type

After you add ticket types, you can edit them:

1. Access the Zoom Sessions Ticketing tab.
2. Under Ticket Types, on the ticket type you want to edit, click Edit .
   An Edit Ticket Type panel will appear.
3. In the panel, make edits to your ticket type.

How to delete ticket type

After you add ticket types, you can delete them:

1. Access the Zoom Sessions Ticketing tab.
2. Under Ticket Types, on the ticket type you want to delete, click Delete .
   A confirmation window will appear.
3. In the confirmation window, click Delete to confirm.

How to manage attendee access for special roles

1. Access the Ticketing tab in the event setup.
2. Under Attendee Access for Special Roles select the following access options that the speaker, alternative host, interpreter, and exhibitor have for your event:
   
   • Grant attendee access: Special roles can join all sessions as an attendee would.
   • Grant no attendee access: Special roles must be granted attendee access through pre-registration.