Generating an offsite campaign URL
An offsite URL allows Zoom Contact Center consumers to easily access a chat or video campaign from an a URL embedded in an email, social media post, or other digital medium. For example, you can embed the offsite URL in a marketing email; and when consumers link the URL, they will start the a web chat with a sales associate.
Requirements for generating an offsite campaign URL
How to generate an offsite campaign URL
- Sign in to the Zoom web portal as an admin or another role with the privilege to edit account settings.
- In the navigation menu, click Contact Center Management then Campaign Management.
- Click the display name of the campaign you want to edit.
- Next to Offsite URL, click Customize to generate an offsite URL.
- Select the channel:
- Web Chat: The generated URL will start a web chat engagement.
- Welcome Screen: Display the welcome screen when a chat chat engagement is started using the generated URL.
- Video: The generated URL will start a video engagement.
- Click Next.
- Click the URL field then select an associated sub-domain that the consumer will be re-directed to when they click the offsite URL.
- Click Generate Offsite URL.
The generated URL will appear below the Generate Offsite URL option. - Click Copy to copy the generated URL to your clipboard.
- Click Done.
- Embed the URL in an email, social media post, or other location that's external from your website.