Adding participants to a voice engagement

Conference calling allow agents to add up to 10 participants to an active voice engagement. These participants can be a Zoom Contact Center user, Zoom Phone user, address book contact, queue, or external phone number.

Requirements for adding participants to a voice engagement

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How to add participants to a voice engagement

  1. Sign in to the Zoom desktop app.
  2. Click the Contact Center tab.
  3. Answer a voice engagement.
  4. Click Add Call in the voice call controls.
  5. Under Add Call, follow one of these options:
  6. Click the phone icon to add a call.
  7. You will be prompted to select a conference method:
    If you're adding a Zoom Contact Center user and they accept the inbound notification, the engagement will appear in the left-side panel under the CONFERENCE section.