Native SMS and MMS on BYOC numbers are now supported. With this feature, users can enable SMS and MMS service on US and Canada phone numbers provided by their telephony provider to use with Zoom Phone. Messaging is activated at the number level, users can choose the exact numbers they want to activate for SMS. With this feature, admins can do the following:

• Turn on BYOC SMS on their US/CA BYOC phone numbers either individually or in bulk.
• Enjoy the same rates for domestic and international SMS as Zoom’s native service. Pricing will be per message sent.

Notes:

• Since Zoom will be responsible for providing SMS/MMS to the customer, an LOA (Letter of Authorization) is required per number on which SMS is required to be enabled. This will be an electronic LOA that the customer will need to sign as a part of the activation process.
• The SMS service will also need to comply with 10DLC campaign registration guidelines.
• The activation process for SMS on BYOC numbers with LOA and campaign registration takes up to one business day after successfully completing the activation steps.
• At this time, SMS cannot be activated for US/CA toll-free numbers, non-US/CA BYOC numbers, non-US/CA Zoom native phone numbers, and US/CA toll numbers for which 10DLC campaign registration is pending.

This article covers:

• What to perform before SMS activation for BYOC
• SMS activation instructions for your BYOC phone numbers
  • Activate SMS for an individual BYOC phone number
  • Activate SMS for a bulk of BYOC phone numbers

Prerequisites for activating SMS on BYOC phone numbers

• Business, Education, or Enterprise account
• Account owner or admin with privileges
• Zoom Phone licenses in the account

What to perform before SMS activation for BYOC

1. Determine the number of BYOC telephone numbers that need SMS.
   Note: The number of BYOC phone numbers will determine how to proceed with the 10DLC campaign as the process differs between creating a campaign for less and equal to 49 numbers and more than 49.
2. Create your Brand and Campaigns according to the number of BYOC phone numbers you determined.
3. Follow the SMS activation instructions for your BYOC once you are approved.

SMS activation instructions for your BYOC phone numbers

Once you have completed the activation steps, the SMS feature will be enabled for your BYOC phone numbers.

Activate SMS for an individual BYOC phone number

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then click Phone Numbers.
3. Click the BYOC tab, and identify the BYOC phone number you wish to enable SMS/MMS.
4. Click the phone number.
5. To the right of SMS/MMS, click the toggle  to enable it if it’s disabled.
6. In the Choose campaign drop-down, select a campaign.
   If there are no campaigns, you will need to click Create Campaign and you will be redirected to the new 10DLC brand and campaign section to be completed.
7. Click Continue to LOA.
8. In the LOA dialog window, complete the fields, then click Submit.
   You will see a message stating your LOA has been submitted for registration and to allow one business day for SMS/MMS activation.
9. You will also receive an email notification stating that your number has been enabled with SMS

Activate SMS for a bulk of BYOC phone numbers

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then click Phone Numbers.
3. Click the BYOC tab, and to the left of the BYOC phone numbers you wish to enable SMS/MMS, click the checkboxes to select them.
4. Click Assign SMS/MMS.
5. In the dialog window, in the Choose campaign drop-down, select a campaign.
6. Click the acknowledge button for charging metered rates, then click Continue.
7. In the LOA dialog window, complete the fields, then click Submit.
   You will see a message stating your LOA has been submitted for registration and to allow one business day for SMS/MMS activation.
8. You will also receive an email notification stating that your number has been enabled with SMS.

If you have a large block of BYOC numbers on which you want to activate SMS, you can use Zoom’s APIs to activate campaigns. Before this step, ensure that you share a signed letter of authorization with Zoom’s number management team, listing all the numbers you want to activate SMS. The template can be requested from the Zoom number management team through a support ticket. Once this has been completed, you can then use Zoom’s APIs to assign phone numbers to SMS campaigns and activate SMS on the numbers.

Note: Please ensure that the API is used only after the LOA has been submitted.