Managing the Zoom Sessions Post Event tab

Zoom Sessions hosts can create surveys that will appear to attendees after an event. They can add a survey to be shown when after their single-session event ends. Surveys are valuable tools to obtain feedback that hosts can use to gather information and receive suggestions on how to improve their future events. Additionally, in the Post Event tab, they can manage the event lobby’s close date and time.

Learn more about creating a single-session full or recurring sessions event.

Notes:

• Surveys that are created before the event is over, will be shown to attendees after your event in the lobby and through email. If your survey is created after the event, it will be sent after creation.
• Post-event content (surveys) cannot be modified after an event has ended.

This article covers:

• How to access the Zoom Sessions Post Event tab
• How to understand Zoom Sessions Post Event surveys
  • Understand survey metrics
  • Understand how Zoom Sessions event surveys are promoted
• How to use available question formats
  • Multiple Choice
  • Single Choice
  • Short Answer
  • Long Answer
  • Rating Scale
• How to use additional customization options
• How to add questions to a Zoom Sessions survey
  • Edit event survey
  • Preview event survey
  • Delete event survey
  • Automatically open survey at event
• How to manage lobby close date and time

Prerequisites for managing Zoom Sessions Post Event surveys

• Pro, Business, Enterprise, or Education account
• Zoom Sessions Unlimited license or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access the Zoom Sessions Post Event tab

1. Create a single-session full or recurring sessions event.
   You can also edit an upcoming event to access event setup.
2. In the navigation menu, click Post Event.
   The Post Event page will appear.

How to understand Zoom Sessions Post Event surveys

Attendees will receive one invitation to take an event-level survey—when a survey of a corresponding event ends—via a pop-up in the lobby. Attendees can:

• Take the survey
• Postpone taking the survey
• Skip the survey from the survey list

Note: Event surveys also appear in the event lobby as a banner under the livestreaming window.

Attendees who spend at least 10 minutes (or more) in an event will receive an invitation to take a survey when they leave a session or when the session ends. The amount of time used to determine if an attendee receives an invitation varies as it is based on the duration of each session.

Attendees who participate in an event (at least 10 minutes) and leave before the event ends will be invited to complete a session survey (if available) instantly. Attendees who stay until the end of the session will be invited to complete a session survey (if available).

Attendees can take the survey or postpone taking the survey from the invitation. Attendees can reject taking a survey from the survey list. Their choices will be monitored and aggregated to the event organizer on the survey result page.

Note: By default, post event surveys are automatically opened in the attendee's browser after the event ends or when they exit the event. This feature is available for single-session full (meetings and webinars) as well as recurring, and multi-session events. For multi-session events, attendees will be prompted to complete the session survey when leaving a specific session or when the session concludes.

Understand survey metrics

Hosts can see the survey metrics on the survey's results page. The metrics include the number of attendees that:

• Received the survey invitation
• Completed the survey
• Postponed the survey
• Rejected the survey

The data refreshes every time the results page is opened.

Understand how Zoom Sessions event surveys are promoted

Event surveys are brought to attendees' attention in various ways throughout an event to improve the visibility of the surveys and to help increase the survey-response rate.

Hosts will track the following survey-related data points:

• The number of attendees who have seen at least one survey invitation in the survey result table
• The number of attendees who have seen the survey list page at least once
• The number of attendees who have chosen to skip each survey invitation

The banner of the event surveys and session surveys appears when an event (or the corresponding session) ends. The survey pop-up window/notification will appear in the event lobby to qualified attendees (attendees who participate in a session for more than 10 minutes).

Notes:

• When the host's Zoom Event has ended, the Event Survey email will only be sent to participants who attended the host's Zoom Event. Only qualified attendees, who have participated for more than 10 minutes in an event, will receive an Event Survey email.
• The event survey banner will appear only in the event lobby.

How to use available question formats

Multiple Choice

Use the multiple-choice format to ask registrants to answer with one or more options.

1. Click Untitled Question to type your question.
2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Single Choice

Use the single-choice format to ask registrants to answer with only one option.

1. Click Untitled Question to type your question.
2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Short Answer

Use the short-answer format to ask registrants to provide a written answer using 1-500 characters.

• Min Character: Enter the minimum number of characters the answer must contain.
• Max Character: Enter the maximum number of characters the answer can contain.

Long Answer

Use the long-answer format to ask registrants to provide a written answer using 1-2000 characters.

• Min Character: Enter the minimum number of characters the answer must contain.
• Max Character: Enter the maximum number of characters the answer can contain.

Rating Scale

Use the rating-scale format to ask registrants to answer with a value between a range of numbers.

• Score from: Click the arrows to select the number the range should start from.
• To: Click the arrows to select the number the range should end on.
• Low Score Label: Type what the lowest value represents.
• High Score Label: Type what the highest value represents.

How to use additional customization options

Additional customization options for each question format include:

• Anonymous answers: Check if you want to make the details of the respondents who take this survey to be anonymous.
• Delete an option: To the right of the option you want to delete, click the trash icon .
• Delete a question: In the bottom-right corner of the question you want to delete, click the trash can icon .
• Duplicate a question: In the bottom-right corner of the question you want to duplicate, click the ellipsis icon  and click Duplicate.
• Reorder the questions: When you have 2 or more questions, click the 6 dots icon  at the top of the question box and drag your mouse up or down to rearrange the order.

How to add questions to a Zoom Sessions survey

1. Access the Post Event tab in the Zoom Sessions event setup.
2. Under the Event Survey section, click + Create Survey.
   A Create an event survey panel will appear. This survey will be shown once the event has ended.
3. Click + Add Question.
4. Click the question box you want to edit.
5. Click the Single Choice drop-down menu to select a question format:
   • Multiple Choice
   • Single Choice
   • Short Answer
   • Long Answer
   • Rating Scale
6. Type your question(s) and answer(s).
7. (Optional) Click + Add Question to add another question.
   Note: Up to 10 questions can be added to the survey.
8. (Optional) Select the Anonymous Answers checkbox.
9. Click Save.

Edit event survey

1. Create an event survey.
2. By Survey Created, click Edit.
3. Edit your event survey.

Preview event survey

1. Create an event survey.
2. By Survey Created, click Preview.
   A preview will appear, where you can view your event survey from the attendee perspective.

Delete event survey

1. Create an event survey.
2. By Survey Created, click Delete.
   A confirmation window will appear.
3. In the confirmation window, click Delete.

Automatically open survey at event

1. Create an event survey.
2. Select the Automatically show survey in the browser when the session ends checkbox to enable or disable automatic post event surveys for attendees once the event ends.
3. Click Save.

How to manage lobby close date and time

Hosts and co-editors can edit the lobby closing time even if the lobby has ended. The lobby can be extended to any time that's within Zoom Events' maximum allowed time range, regardless of its event status or lobby status. As long as the lobby is open, all information in the lobby is available (i.e., recordings and session resources are available). Hosts can edit the lobby closing time to a maximum of 2 years after the event ends.

1. Access the Post Event tab in the Zoom Sessions event setup.
2. Select how long you want to make your event lobby available to attendees:
   • Click the date to select a date that the event lobby will close.
   • Click the time to enter or select a time that the event lobby will close.
3. Click Save.