Managing the Zoom Virtual Agent asset library

Zoom Virtual Agent admins can upload text, image and video for use in bot flows. You can edit the main text, image or video in the asset library and automatically update it anywhere the asset is used within bot flows. This is useful for making sure the assets are up-to-date without having to update them one by one in individual bot flows.

This article covers:

• How to view the asset library
• How to add or edit an image
• How to add or edit a text
• How to add or edit a video
• How to archive, restore, or permanently delete assets

Prerequisites for managing the Zoom Virtual Agent asset library

• Account owner or admin privileges; or relevant role/privilege
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license

How to view the asset library

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agent.
3. Click the Assets tab.
4. On the right side, click the gear icon and select the table columns to display.
   You will see the following information:
   • Name: The internal display name of the asset.
   • Description: The internal description of the asset.
   • Type: The type (image or video) of the asset that was uploaded.
   • Languages: The language of the asset file that matches the consumer's engagement language.
   • Last Modified: The associated date and time that the asset was last edited.
   • Used in: The default (main) flow or sub flow the asset is currently used in.

How to add or edit an image

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agent.
3. Click the Assets tab.
4. Click Add Asset.
5. Specify the following:
   • Name: Enter an internal display name for the image.
   • Description (Optional): Enter an internal description for the image.
   • Asset Type: Select Image from the drop-down menu.
6. Filename: Enter the filename of the image asset.
7. Asset Language: Select the language of the asset file that matches the consumer's engagement language. If the selected language is not supported, the default language file will be used.
8. If adding a new image, click Upload and select the image.
9. If editing an existing image, click Reupload to change the image.
10. Click Save.
    If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.

How to add or edit a text

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agent.
3. Click the Assets tab.
4. Click Add Asset.
5. Specify the following:
   • Name: Enter an internal display name for the text.
   • Description (Optional): Enter an internal description for the text.
   • Asset Type: Select Text from the drop-down menu.
6. Asset Language: Select the language of the asset file that matches the consumer's engagement language. If the selected language is not supported, the default language file will be used.
7. To enter a new text, click Add Text and type your message in the message box.
   • (Optional) Use the formatting and layout options at the top for your text message.
8. To upload a text file, click Upload and select the text file.
9. Click Save.
   If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.

How to add or edit a video

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agent.
3. Click the Assets tab.
4. Click Add Asset.
5. Specify the following:
   • Name: Enter an internal display name for the video.
   • Description (Optional): Enter an internal description for the video.
   • Asset Type: Select Video from the drop-down menu.
6. Filename: Enter the filename of the video asset.
7. Asset Language: Select the language of the asset file that matches the consumer's engagement language. If the selected language is not supported, the default language file will be used.
8. If adding a new video, click Upload and select the video.
9. If editing an existing video, click Reupload to change the video.
10. Click Save.
    If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.

How to archive, restore, or permanently delete assets

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agent.
3. Click the Assets tab.
4. To archive, follow one of these methods:
   • To archive multiple assets at a time, select the check boxes to select assets, then click Archive.
   • To archive a single asset, click the ellipses icon in the last column, then click Archive.
   • Note: Archived assets will be available in the Archive tab for 30 days and you can restore them at any time within that window.
5. To restore or delete permanently, follow one of these methods:
   • To restore or delete multiple assets at a time, select the check boxes to select assets, then click Restore to Library or Delete Permanently at the top of the table.
   • To restore or delete a single asset, click the ellipses icon in the last column, then click Restore to Library or Delete Permanently.