Managing entities

Entities are the items or data your chatbot will ask for and use in the conversation. For example, when the user asks, "When is your London store open?”, the entity variant here is London while the intent is wanting to know the store hours. A variant is a value within an entity, so “City” is the entity and “London” is a variant of “City”.

Zoom Virtual Agent has prebuilt entities you can use like dates, major cities, airports, or urls. However, if you want to define what the bot will accept, then you can create your own custom entities which can be used in bot flows.

Requirements for managing entities

Table of Contents

How to create an entity

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Studio then Intent Management.
  3. Click the Entities tab.
  4. Click Add Entity.
  5. In the Add Entity dialog box, enter a display name to help identify the entity.
  6. Click Save.
  7. In the Variant(s) box, add each variant on a separate line .
  8. (Optional) Click Add Regular Expression to recognize specific patterns as entities.
  9. Enter a value to add a regular expression and test patterns.
  10. Click Save.

How to edit an entity

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Studio and then Intent Management.
  3. Click the Entities tab.
  4. To the right of the entity you want to delete, click Edit.

How to delete an entity

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Studio and then Intent Management.
  3. Click the Entities tab.
  4. Select one or multiple entities from the list.
  5. At the top of the list, click Remove.
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This article applies to Zoom Virtual Agent classic chatbot. If you are using other Zoom Virtual Agent types, such as chat agent or voice agent, refer to their respective documentation for setup and channel deployment instructions.