Entities are the items or data your chatbot will ask for and use in the conversation. For example, when the user asks, "When is your London store open?”, the entity variant here is London while the intent is wanting to know the store hours. A variant is a value within an entity, so “City” is the entity and “London” is a variant of “City”.

Zoom Virtual Agent has prebuilt entities you can use like dates, major cities, airports, or urls. However, if you want to define what the bot will accept, then you can create your own custom entities which can be used in bot flows.

This article covers:

• How to create an entity
• How to edit an entity
• How to delete an entity

Prerequisites for managing entities

• Account owner or admin privileges; or relevant role/privilege
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license

How to create an entity

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Intent Management.
3. Click the Entities tab.
4. Click Add Entity.
5. In the Add Entity dialog box, enter a display name to help identify the entity.
6. Click Save.
7. In the Variant(s) box, add each variant on a separate line .
8. (Optional) Click Add Regular Expression to recognize specific patterns as entities.
9. Enter a value to add a regular expression and test patterns.
10. Click Save.

How to edit an entity

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Intent Management.
3. Click the Entities tab.
4. To the right of the entity you want to delete, click Edit.

How to delete an entity

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Intent Management.
3. Click the Entities tab.
4. Select one or multiple entities from the list.
5. At the top of the list, click Remove.