The Test Bot feature allows you to test your bot in a Draft and/or Published state. You can use the Test Bot feature to see how your bot flows and intents are working before you publish. In addition to displaying the matching workflow or knowledge base article, it will also display the confidence level for the matching intent or knowledge base answer.
When you test your chatbot, you will get diagnostic information about what intents are being triggered based on the text a user might enter. This is especially useful for testing to make sure that your intents are trained properly. If you’re expecting an intent to trigger but it doesn’t, then you can then go to Intent Manager and update the training phrases. In addition, the bot can also be tested when previewing campaigns.
Note: You must have enough widgets created to create a logical flow.
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When testing a query in the bot, in addition to the actual workflow or knowledge base article, a breakdown of the results will be displayed.
Under the resulting workflow or knowledge base answer, additional details will be displayed:
For example, when testing the bot, if a matched intent or knowledge base article comes back with a value of 0.978652323, this means the bot had a confidence level of 0.97 in that intent or knowledge base answer. If the bot returns with the value "default (1)", then there was not a matching intent or knowledge base article that had a higher confidence level than the set threshold.
If the returning intent or knowledge base article is incorrect, you can increase either the Intent Threshold or Knowledge Base Threshold and retest. If there are no matching intents or knowledge base articles, then you can decrease either the Intent Threshold or Knowledge Base Threshold and retest. Learn more about managing minimum confidence levels in Zoom Virtual Agent.