Customizing the Set Variables widget for Zoom Virtual Agent

Zoom Virtual Agent admins can add and edit the Set Variables widget. The Set Variables widget allows the bot to explicitly set a global variable in a bot flow based on if they've reached that node. Global variables are variables that can be accessed and used across various bot flows. These variables enable the chatbot to remember and apply information consistently, such as a user's preferences, chosen language, or shopping cart contents, throughout the entire conversation. This not only enhances the efficiency of the chatbot but also provides a more tailored user experience.

Prerequisites for customizing the Set Variables widget

How to edit the Set Variables widget

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Virtual Agents.
  3. Click the display name of an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click the display name of an existing bot flow.
  6. In the left-side widgets panel, click and drag Set Variables onto the preferred location in the flow.
  7. Select the Set Variables widget.
  8. (Optional) In the right-side panel, click Rename to change the display name of the widget.
  9. In the Settings tab, select a variable in the Variable drop-down menu.
  10. (Optional) Click the plus icon to add more variables.
  11. Click the Exits tab.
  12. In the drop-down menu, select the destination widget.