Customizing the Condition widget for Zoom Virtual Agent

Zoom Virtual Agent admins can add and edit the Condition widget. The Condition widget allows the bot to set destination widgets based on preset variables or variables from other widgets.

For example, in a multilingual chatbot, the Condition widget can be employed to identify the user's preferred language. If a user selects Spanish, they'll be directed to Spanish-language support, while users choosing English will be routed to an English-language support widget. This ensures that users receive assistance in their chosen language.

Prerequisites for customizing the Condition widget

How to edit the Condition widget

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Virtual Agents.
  3. Click the display name of an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click the display name of an existing bot flow.
  6. In the left-side widgets panel, click and drag Condition onto the preferred location in the flow.
  7. Select the Condition widget.
  8. (Optional) In the right-side panel, click Rename to change the display name of the widget.
  9. In the Settings tab, customize these settings:
  10. Click the Exits tab to customize exit settings.