Customizing the Collect Input widget for Zoom Virtual Agent

Zoom Virtual Agent admins can add and edit the Collect Input widget. The Collect Input widget allows the bot to send texts and optional images in a prompt message and look for the user’s reply. You can use the Quick Reply button to route users to the next widget, or the Text Input to look for the user’s reply to validate the response, and store it for use in routing or in messages. This widget is typically used during conversations to prompt users for specific information or responses and then process and store those responses for further interaction or routing.

You can use the Collect Input widget with a Text Input component to collect user details such as their name, email address, or phone number. For example, you might prompt the user with a message like, "Please enter your name," and then use their response to personalize future messages. Button replies can be used to create interactive menus. For instance, if you're building a restaurant reservation bot, you can present options like Book a Table, View Menu, and Contact Us as buttons. Users can simply click on a button to navigate to the corresponding section of the conversation.

This article covers:

Prerequisites for customizing the Collect Input widget

How to edit the Collect Input widget

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Virtual Agent.
  3. Click the display name of an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click the display name of an existing bot flow.
  6. In the left-side widgets panel, click and drag Collect Input onto the preferred location in the flow.
  7. Select the Collect Input widget.
  8. (Optional) In the right-side panel, click Rename to change the display name of the widget.
  9. Customize the associated settings.

Collect Input widget settings