Customizing the Send Media widget for Zoom Virtual Agent

The Send Media widget allows the chatbot to send various types of media, such as images, videos, or audio files, to enhance the conversational experience. With a single Send Media widget, you can share up to 5 text, image, or video elements.

For example, you have a real estate chatbot, and users are interested in viewing properties available for rent in a particular neighborhood. In this scenario, you can use the Send Media widget to share images or short videos of rental properties in the downtown neighborhood. This visual content helps users get a better sense of the properties' appearance, layout, and overall appeal. It makes the conversation more engaging and assists users in making informed decisions about their rental choices.

This article covers:

Prerequisites for customizing the Send Media widget

How to edit the Send Media widget

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Virtual Agents.
  3. Click the display name of an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click the display name of an existing bot flow.
  6. In the left-side widgets panel, click and drag Send Media onto the preferred location in the flow.
  7. Select the Send Media widget.
  8. (Optional) Click Rename to change the display name of the widget.
  9. In the Setup tab, select a type in the Media Type drop-down menu.
  10. Customize the associated settings.
  11. (Optional) Click the plus icon to add additional media files. Additional media files display in sequential order to consumers.
  12. Click the Exit tab.
  13. In the drop-down menu, select the destination widget when the texts, images or videos are displayed.

Send Media widget settings