Training and publishing Zoom Virtual Agent intent groups

Any time there is a change to the intent group, you will need to train it to create a new draft. If you are satisfied with the outcome of the training, you can publish the draft version. Changes to the intent group include:

If you are dissatisfied with the updated accuracy after training, you can disregard the latest draft and republish the previous version of the intent group. You will lose all progress made for that draft version of the intent group and any additional training phrases added to an intent will be lost.

Requirements for training and publishing an intent group

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How to train and publish an intent group

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Studio and then Intent Management.
  3. Under the intent group name, you'll find the current status of each intent:
  4. Select the intent group you want to train and publish.
  5. Click Train.
    You will see the progress of re-training.
  6. Once retraining is completed, click Publish.
    The intent group will change to Published status.
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This article applies to Zoom Virtual Agent classic chatbot. If you are using other Zoom Virtual Agent types, such as chat agent or voice agent, refer to their respective documentation for setup and channel deployment instructions.