Zoom Phone and Contact Center 10DLC glossary

US and Canadian mobile operators have recently enforced mandatory 10DLC registration if organizations are using SMS capabilities on local numbers with cloud platforms like Zoom. This is a paradigm shift from how SMS worked previously. The objective of this initiative is to introduce more trust into SMS communication originating from an organization and prevent the end consumer from receiving spam messages. With the introduction of 10DLC, there are terms used that can be confusing when setting up your account. The glossary below will help clarify some of the terms that are used frequently in the context of 10 DLC registration.