Enabling continuous meeting chat

This feature allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat for all meeting participants. When enabled, In-meeting chats will show up in that group chat as they are sent in the meeting, allowing continuous meeting chat even after a meeting ends.

Learn more about how to use continuous meeting chat. 

This article covers:

• How to enable continuous meeting chat
  • Account
  • Group
  • User

Prerequisites for enabling continuous meeting chat

• Account owner or admin privileges

Notes:

• The settings will be enabled by default for most customers. Enterprise customers will be enabled through the enterprise feature release controls.
• If the settings are enabled at the account, group, and user levels, all scheduled meetings will automatically include this feature.

How to enable continuous meeting chat

Account

To enable or disable continuous meeting chat for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Schedule Meeting, click the Enable continuous meeting chat toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Notes:

• When enabling this feature, both administrators and end users will receive a notification regarding the settings of other affected features.
• If your account has enabled Advanced Chat Encryption, you will not be able to activate this feature.

Group

To enable or disable continuous meeting chat for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Meeting tab.
5. Under Schedule Meeting, click the Enable continuous meeting chat  toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable continuous meeting chat for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Meeting tab.
4. Under Schedule Meeting, click the Enable continuous meeting chat toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.