Enabling the Select Outbound Caller ID Zoom Phone setting

As an account owner or admin, you can allow an extension to change its outbound caller ID when placing calls. If you allow this change, you can also allow that extension to hide its outbound caller ID or block it from doing so.

Requirements for enabling or disabling the Select Outbound Caller ID Zoom Phone setting

• Either a Zoom Workplace license (with Phone included), or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• Zoom Phone licenses in the account

How to enable or disable the Select Outbound Caller ID setting

Account

To enable or disable Select Outbound Caller ID for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Select Outbound Caller ID toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) Select or deselect the Allow extensions to hide outbound caller ID checkbox.
   This will block extensions from hiding their outbound caller ID, and the extension will not see the option from their client. Their default caller ID will be used.
   Notes:
   • This checkbox is selected by default and might not work in certain countries or regions.
   • Deselecting this option will not be available for extensions without outbound caller IDs.
7. Click Save.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Select Outbound Caller ID for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Select Outbound Caller ID toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) Select or deselect the Allow extensions to hide outbound caller ID checkbox.
   This will block extensions from hiding their outbound caller ID, and the extension will not see the option from their client. Their default caller ID will be used.
   Notes:
   • This checkbox is selected by default and might not work in certain countries or regions.
   • Deselecting this option will not be available for extensions without outbound caller IDs.
8. Click Save.
9. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

To enable or disable Select Outbound Caller ID for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the Select Outbound Caller ID toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) Select or deselect the Allow extensions to hide outbound caller ID checkbox.
   This will block extensions from hiding their outbound caller ID, and the extension will not see the option from their client. Their default caller ID will be used.
   Notes:
   • This checkbox is selected by default and might not work in certain countries or regions.
   • Deselecting this option will not be available for extensions without outbound caller IDs.
8. Click Save.
9. (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

To enable or disable Select Outbound Caller ID for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Users tab.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the Select Outbound Caller ID toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
8. (Optional) Select or deselect the Allow extensions to hide outbound caller ID checkbox.
   This will block extensions from hiding their outbound caller ID, and the extension will not see the option from their client. Their default caller ID will be used.
   Notes:
   • This checkbox is selected by default and might not work in certain countries or regions.
   • Deselecting this option will not be available for extensions without outbound caller IDs.
9. Click Save.

Common area

To enable or disable Select Outbound Caller ID for a common area:

1. Sign in to the Zoom web portal as an admin with the privilege to edit common areas.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Common Areas tab.
4. Click the applicable common area name from the list.
5. Click the Policy tab.
6. Click the Select Outbound Caller ID toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the site level and needs to be changed at that level.
8. (Optional) Select or deselect the Allow extensions to hide outbound caller ID checkbox.
   This will block extensions from hiding their outbound caller ID, and the extension will not see the option from their client. Their default caller ID will be used.
   Notes:
   • This checkbox is selected by default and might not work in certain countries or regions.
   • Deselecting this option will not be available for extensions without outbound caller IDs.
9. Click Save.

Zoom Room

To enable or disable Select Outbound Caller ID for a Zoom Room:

1. Sign in to the Zoom web portal as an admin with the privilege to edit Zoom Rooms.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Zoom Rooms tab.
4. Click the applicable Zoom Room name from the list.
5. Click the Policy tab.
6. Click the Select Outbound Caller ID toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the site level and needs to be changed at that level.