Using call live transcription


If your admin allows you to use call live transcription, you can use this feature to follow your call conversations easily. When enabled, the speakers' audio is converted as a text caption, for a better understanding of what is being said. The audio from all participants is captioned with their names and a timestamp but only visible to you. During the call, you can scroll back to view captions rendered earlier in the conversation. Each time transcription is turned on or off during the call, the participants on the call will hear or see a notice that this setting has been enabled or disabled.

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Call live transcription is only available in English at this time.

Zoom does not retain transcripts created using the call live transcription feature.

This article covers:

Prerequisites for using call live transcription

How to enable call live transcription from your phone settings

  1. Sign in to the Zoom desktop client.
  2. On the top right, click on your profile picture or name initials.
  3. Click  Settings.
  4. In the Settings window, click Phone.
  5. Under Live transcript settings, select Automatically start Live Transcript when in a call.

Android | iOS

  1. Sign in to the Zoom mobile app.
  2. In the bottom-right corner, tap More  .
  3. In the Settings window, tap Phone.
  4. Tap Automatically Start Live Transcript.

How to use call live transcription while on a call

Conversation in your call will be automatically transcribed if you enabled the settings in your phone setting.

While on a call, do one of the following:

  • Click the More icon, then click one of the following:
    • Disable Transcript: To disable transcription of the conversation.
    • Live Transcript: To enable transcription of the conversation.
  • In the Live Trancript windows, do the following:
    • Scroll up to view a past caption of the conversation, then click Resume Auto Scroll to resume the current caption.
    • On the top right, click the new window icon  , to open the transcript to a new window.
    • On the top right, click the merge icon  , to merge back the window to the main transcript windows.
    • On the top left, click the close icon  , to disable transcript.

Android | iOS

While on a call, do one of the following:

  • Click the More icon, then tap one of the following:
    • Disable Live Transcript: To disable transcription of the conversation.
    • Enable Live Transcript: To enable transcription of the conversation.
  • In the Live Transcript windows, do the following:
    • Scroll up to view a past caption of the conversation, then click Resume Auto Scroll to resume the current caption.
    • On the top left, tap Done, to view the keypad window.
      • Tap the More icon, then View Transcript, to return to the transcript window.