Using Zoom Phone call live transcription If your admin allows you to use call live transcription in Zoom Phone, you can use this feature to follow your call conversations easily. When enabled, the speakers' audio is converted into a text caption for a better understanding of what is being said. The audio from all participants is captioned with their names and a timestamp, but only visible to you. During the call, you can scroll back to view captions rendered earlier in the conversation. Each time transcription is turned on or off during the call, the participants on the call will hear or see a notice that this setting has been enabled or disabled.
Requirements for using call live transcription in Zoom Phone
Limitations for using call live transcription in Zoom Phone
Call live transcription has the following limitation:
Zoom does not retain transcripts created using the call live transcription feature. How to enable or disable automatic call live transcription from your Phone settings
Windows | macOS | Linux
Sign in to the Zoom Workplace desktop app. In the top-right corner, click your profile picture or name initials, then click Settings . In the side menu, click Phone Under Calling preferences , click the Automatically start live transcript when in a call toggle to enable or disable it.
Android | iOS
Sign in to the Zoom Workplace mobile app. In the bottom-right corner, tap your profile picture or name initials, then tap Settings . Tap Phone Tap the Automatically start live transcript toggle to enable or disable it.
How to configure the call live transcription settings
Windows | macOS | Linux
While on a call, click the More icon Live transcript . In the Live transcript window, click the translate icon Under Select your speaking language , click the dropdown menu to choose your speaking language. (Optional) Select the Enable translation checkbox to enable the real-time translation of the call live transcription feature or deselect the checkbox to disable it. (Optional) If Enable translation is enabled, do the following:
(Optional) Click the Show original and translated transcript checkbox to enable it or deselect the checkbox to disable it. Under Select the other person's speaking language , click the dropdown menu to choose the other person's speaking language. Under Select the language to translate the transcript into , click the dropdown menu to choose the language the transcript will be translated to. Click Save .
Android | iOS
While on a call, tap the More icon Enable live transcript or View transcript . In the Live transcript window, tap the translate icon Under Select your speaking language , tap the dropdown menu to choose your speaking language. (Optional) Tap the Enable translation toggle to enable or disable the real-time translation of the call live transcription feature. (Optional) If Enable translation is enabled, do the following:
(Optional) Tap the Show original and translated transcript toggle to enable or disable it. Under Select the other person's speaking language , tap the dropdown menu to choose the other person's speaking language. Under Select the language to translate the transcript into , tap the dropdown menu to choose the language the transcript will be translated to. Tap Save .
How to use call live transcription while on a call
Conversation in your call will be automatically transcribed if you have enabled the settings in your phone setting.
Windows | macOS | Linux
While on a call, do one of the following:
Click the More icon Disable live transcript : To disable transcription of the conversation.Live transcript : To enable transcription of the conversation. Note : If enabled, the Live transcript will open as a side panel in your active call window. In the Live transcript window, do the following:
Scroll up to view a past caption of the conversation, then click Resume Auto Scroll to resume the current caption. In the top-left corner, click the translate icon live transcription settings . In the top-left corner, click the close icon
Android | iOS
While on a call, do one of the following:
Tap the More icon Disable transcript : Disable transcription of the conversation and stop converting audio to text.Enable live transcript : Enable transcription of the conversation and start converting audio to text.View transcript : Return to the transcript window. In the Live transcript window, do the following:
Scroll up to view a past caption of the conversation, then tap Resume Auto Scroll to resume the current caption. In the top-left corner, click the translate icon live transcription settings . In the top-left corner, tap the left-pointing arrow