Using call live transcription

If your admin allows you to use call live transcription, you can use this feature to follow your call conversations easily. When enabled, the speakers' audio is converted as a text caption, for a better understanding of what is being said. The audio from all participants is captioned with their names and a timestamp but only visible to you. During the call, you can scroll back to view captions rendered earlier in the conversation. Each time transcription is turned on or off during the call, the participants on the call will hear or see a notice that this setting has been enabled or disabled.

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Call live transcription is only available in English at this time.

Zoom does not retain transcripts created using the call live transcription feature.

This article covers:

Prerequisites for using call live transcription

How to enable call live transcription from your phone settings

  1. Sign in to the Zoom desktop app.
  2. In the top-right corner, click your profile picture or name initials, then click Settings.
  3. In the navigation menu, click Phone .
  4. Under Live transcript settings, select the Automatically start live transcript when in a call checkbox.

Android | iOS

  1. Sign in to the Zoom mobile app.
  2. In the bottom-right corner, tap More  .
  3. Under Settings, tap Phone .
  4. Tap the Automatically Start Live Transcript toggle to enable or disable it.

How to use call live transcription while on a call

Conversation in your call will be automatically transcribed if you enabled the settings in your phone setting.

While on a call, do one of the following:

  • Click the More icon , then click one of the following:
    • Disable Transcript: To disable transcription of the conversation.
    • Live Transcript: To enable transcription of the conversation.
  • In the Live Trancript windows, do the following:
    • Scroll up to view a past caption of the conversation, then click Resume Auto Scroll to resume the current caption.
    • In the top-right corner, click the new window icon  , to open the transcript to a new window.
    • In the top-right corner, click the merge icon  , to merge back the window to the main transcript windows.
    • In the top-left corner, click the close icon  , to disable transcript.

Android | iOS

While on a call, do one of the following:

  • Tap the More icon , then tap one of the following:
    • Disable live transcript: Disable transcription of the conversation and stop converting audio to text.
    • Enable live transcript: Enable transcription of the conversation and start converting audio to text.
    • View transcript: Return to the transcript window.
  • In the Live transcript window, do the following:
    • Scroll up to view a past caption of the conversation, then tap Resume Auto Scroll to resume the current caption.
    • In the top-left corner, tap Done, to view the keypad window.