Enabling the Call Live Transcription setting

Admin can enable or disable the Call Live Transcription policy setting to help their hearing-impaired and non-native language users view closed captions of their call participants. During a call, users can toggle on or off captioning except for the following:

• The call is encrypted.
• The call uses location-based routing.

Learn more about using call live transcription.

Requirements for enabling or disabling call live transcription

• Pro, Business, Education, or Enterprise account
• Account owner or admin privileges
• Zoom Phone licenses in the account

How to enable or disable call live transcription

1. Access policy settings at the account, site, group, or phone user level.
2. Click the Call Live Transcription toggle to enable or disable it.
3. In the dialog windows, acknowledge and accept the terms of call live transcription, then click Enable.
4. (Optional) Deselect Play a prompt to call participants when the transcription has started to let call participants know the call is being transcribed.
   Note: This is selected by default.
5. Use the default audio prompt, or click Edit, then select the following:
   • Choose from Asset Library: Select an audio prompt from your asset library.
   • Add Audio: Add an audio prompt as desired.
6. Click Save.
7. If Play a prompt to call participants when the transcription has started is unselected, a Check Off dialog window will appear for you to acknowledge and accept the terms, then click Confirm.
8. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.