Viewing the Zoom Phone SBCs dashboard

The SBCs dashboard contains a global heatmap of near real-time and historical data of your SBCs. The near real-time data provides information about the number of SBCs that are active, their location, and their status, while the historical data provides information about inbound, outbound, and normal call attempts for a past period.

Account owners and admins can access enhanced monitoring capabilities through updated three-digit data center and SBC identifiers. The system displays the SIP zone information within routes group management alerts. The SBC dashboard includes a global heat map showing connected three-digit data centers, while the subscription center reflects the updated naming format for all subscribed SBC services.

Note: We retain log data for 13 (thirteen) months for SBC records.

Requirements for viewing the usage and adoption dashboard

• Business, Education, or Enterprise account
• Account owner or admin privileges
• Zoom Phone licenses in the account
• New SBC automation tool enabled by Zoom

How to view the Zoom Phone SBCs dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard and click the Phone tab.
3. Click the SBCs tab, then follow the steps below to view your near real-time and historical data.

View the near real-time global heatmap of your SBCs

In the Global Heatmap section, do the following:

1. (Optional) At the top of the page, to the right of the date, click the refresh icon to see the most up-to-date information.
2. Click the following filter dropdowns to view:
   • Zoom Phone: View Common for route groups for carrier platforms or Zoom Phone for route groups in Zoom Phone.
   • SIP Zone: All or a specific SIP zone.
   • Route Group: All or a specific route.
   • SBC: All or a specific SBC.
   • In-Service Status: All or a specific status.
3. Under these boxes, view the number and percentage of SBCs that are:
   • Online: Active.
   • Offline: Not working.
   • Warning: Contains a warning.
   • Disable: Not active.
4. In the top-right corner of the page, click the notification icon to view alerts and notifications.
5. On the right side of the page, under Connected SBC, view the list of connected SBCs. Click an SBC to view where it is located on the global heatmap.

View the historical data of your SBCs

In the historical section, do the following:

1. Click the following boxes to view:
   • Date: To select the date period you want to view.
     Note: The maximum date period you can view is 3 months.
   • Zoom Phone: View Common for route groups for carrier platforms or Zoom Phone for route groups in Zoom Phone.
   • SIP Zone: All or a specific SIP zone.
   • Route Group: All or a specific route.
   • SBC: All or a specific SBC.

Manage categories

1. In the top-right corner of the historical section, click Manage Categories to manage or customize your categories.
   A pop-up window will appear.
2. In the window, click the Categories tab.
3. Click the name of a category, then click Rename to rename it.
4. (Optional) Click the name of a category, then click the trash icon to delete it.
5. (Optional) Click + Add to add a category.
   Note: You can add up to 6 categories.

Manage your SIP cause codes

1. In the top-right corner of the historical section, click Manage Categories.
   A pop-up window will appear.
2. In the window, click the Categories tab.
3. To the right of SIP Cause Codes, Click + Add.
4. Select a code or several codes.
5. Click Save.

Manage your inbound and outbound SBC

You can manage what you see from your SBC to Zoom and from Zoom to your SBC.

1. In the top-right corner of the historical section, click Manage Categories.
   A pop-up window will appear.
2. In the window, click the Settings tab.
3. Select or unselect the category names you want to see.
4. Click Save.

In the historical section, you will see the following data:

• Inbound Call Attempts: The total number of call attempts from your SBC to your Zoom account.
• Outbound Call Attempts: The total number of call attempts from your Zoom account to your SBC.
• Normal Call Attempts: The total number of call attempts that were completed successfully.
• Your SBC to Zoom (Inbound) diagram: Shows the number and percentage of inbound call attempts per category that were defined.
  Note: The total number seen in this diagram will not match the inbound call attempts number as it is dependent on the number of categories visible in the diagram.
• Zoom to Your SBC (Outbound) diagram: Shows the number and percentage of outbound call attempts per category that were defined.
  Note: The total number seen in this diagram will not match the outbound call attempts number as it is dependent on the number of categories visible in the diagram.
• Top 5 SIP Cause Codes: Time series showing the top 5 SIP Cause codes by the number of call attempts (frequency) inbound or outbound.
  • Click Details for more information on why you are seeing that code.
  • Click a specific date on the graph to drill down and view the call log if the call was successful to/from Zoom.