The SBCs dashboard contains a global heatmap of near real-time and historical data of your SBCs. The near real-time data provides information about the number of SBCs that are active, their location, and their status, while the historical data provides information about inbound, outbound, and normal call attempts for a past period.

Note: We retain log data for 13 (thirteen) months for SBC records.

This article covers:

• How to view the Zoom Phone SBCs dashboard
  • View the near real-time global heatmap of your SBCs
  • View the historical data of your SBCs

Prerequisites for viewing the usage and adoption dashboard

• Business, Education, or Enterprise account
• Account owner or admin privileges
• Zoom Phone licenses in the account
• New SBC automation tool enabled by Zoom

How to view the Zoom Phone SBCs dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard and click the Phone tab.
3. Click the SBCs tab, then follow the steps below to view your near real-time and historical data.

View the near real-time global heatmap of your SBCs

In the Global Heatmap section, do the following:

1. (Optional), to the right of the date, click the refresh icon to see the most up-to-date information.
2. Click in the following boxes to view:
   • SIP Zone: All or a specific SIP zone.
   • Route Group: All or a specific route.
   • SBC: All or a specific SBC.
   • In-Service Status: All or a specific status.
3. Under these boxes, you will see the number and percentage of SBCs that are:
   • Up: Active.
   • Down: Not working.
   • Warning: Contains a warning.
   • Disable: Not active.

View the historical data of your SBCs

In the historical section, do the following:

1. Click in the following boxes to view:
   • Date: To select the date period you want to view.
     Note: The maximum date period you can view is 3 months.
   • SIP Zone: All or a specific SIP zone.
   • Route Group: All or a specific route.
   • SBC: All or a specific SBC.
2. (Optional) To the right of these boxes, click Manage Categories, then do the following:

   If you desire to manage or customize your categories

   • In the dialog window, click the Categories tab.
   • Click on the name of a category, then click Rename to rename it, or click the trash icon  to delete it.

If you desire to manage your SIP cause codes

• Click on the name of a category.
• To the right of SIP Cause Codes, Click + Add.
• Select a code or several codes.
• Click Save.

If you desire to manage what you see from your SBC to Zoom and from Zoom to your SBC

• In the dialog window, click the Settings tab.
• Select or unselect the category names you want to see.
• Click Save.

You will see the following:

• Inbound Call Attempts: The total number of call attempts from your SBC to your Zoom account.
• Outbound Call Attempts: The total number of call attempts from your Zoom account to your SBC.
• Normal Call Attempts: The total number of call attempts that were completed successfully.
• Your SBC to Zoom (Inbound) diagram: Shows the number and percentage of inbound call attempts per category that were defined.
  Note: The total number seen in this diagram will not match the inbound call attempts number as it is dependent on the number of categories visible in the diagram.
• Zoom to Your SBC (Outbound) diagram: Shows the number and percentage of outbound call attempts per category that were defined.
  Note: The total number seen in this diagram will not match the outbound call attempts number as it is dependent on the number of categories visible in the diagram.
• Top 5 SIP Cause Codes: Time series showing the top 5 SIP Cause codes by the number of call attempts (frequency) inbound or outbound.
  • Click on Details for more information on why you are seeing that code.
  • Click on a specific date on the graph to drill down and view the call log if the call was successful to/from Zoom.