Admins can allow their users to utilize the new meeting chat experience, which provides stronger in-meeting communications and improves feature parity between in-meeting chat and Team Chat. Participants will be able to delete their messages, reply in threads, quote, format their messages with additional rich text formatting options, preview images directly in the chat thread, capture and send screenshots, and react to messages with emojis. The new meeting chat experience is enabled by default in the account, group, and user levels.

This article contains:

• How to enable the new meeting chat experience
  • Account
  • Group
  • User

Prerequisites for enabling the new meeting chat experience

• A Zoom account

How to enable the new meeting chat experience

Account

To enable or disable the new meeting chat experience for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meetings tab.
4. Under In Meeting (Basic), click the New meeting chat experience toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) Click the checkbox to enable Allow participants to delete messages in meeting chat.
7. (Optional) Click the checkbox to enable Enable the Screenshot feature in meeting chat.
8. Click Save to confirm changes to any of the 2 sub-settings.
9. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable the new meeting chat experience for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Meetings tab.
5. Under In Meeting (Basic), click the New meeting chat experience toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) Click the checkbox to enable Allow participants to delete messages in meeting chat.
8. (Optional) Click the checkbox to enable Enable the Screenshot feature in meeting chat.
9. Click Save to confirm changes to any of the 2 sub-settings.
10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the new meeting chat experience for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Meetings tab.
4. Under In Meeting (Basic), click the New meeting chat experience toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
6. (Optional) Click the checkbox to enable Allow participants to delete messages in meeting chat.
7. (Optional) Click the checkbox to enable Enable the Screenshot feature in meeting chat.
8. Click Save to confirm changes to any of the 2 sub-settings.