Managing and launching webinar resources

Webinar hosts can create resources for their attendees to access during the webinar, which may include helpful links, documents, and speaker information. As the host, you can set up webinar resources in the Zoom web portal ahead of the webinar and preview how they’ll look to attendees. During the webinar, you can launch resources for attendees to interact with and download, and afterwards, you can generate a report of resource link interactions.

Requirements for adding and using webinar resources

• Zoom Events Unlimited license or Zoom Sessions Unlimited license
• Webinar Resources enabled
• Zoom desktop app for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher

How to add and manage webinar resources

Webinar hosts can enhance their webinars by adding resource links and documents. These materials provide attendees with extra details, event-related links, or downloadable files. Resources can be created, managed, and shared both before and during the webinar.

Add resource links

Resource links are in-webinar links that direct attendees to external websites or additional event details.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Webinars.
3. Click the topic of an existing scheduled webinar, or click Schedule a Webinar to schedule a new one.
4. At the top of the webinar details, click the Resources tab.
5. In the Links section, click Create.
   A window will appear so you provide the details for the new resource link.
6. Provide or upload the following options:
   • Image: Upload an image you wish to be displayed as part of your resource link.
     Images must be in JPG/JPEG or 24-bit PNG format, with a maximum resolution of 800x800 pixels. Zoom recommends images less than 15MB to ensure fast load times.
   • Headline: (Required) Provide a headline for your resource link. This should be something that grabs your attention when shown in a Webinar. Maximum of 25 characters.
   • Description: Provide additional details about the resource link. This should elaborate on your headline and provide more information about the link you are directing attendees to. Maximum of 102 characters.
   • Button Link: (Required) Provide the URL for the site you want to direct attendees to. Attendees will not see the URL, but will be warned they are opening a link outside of Zoom.
   • Button Label: (Required) Choose a label you want the button for the button link to display. This includes Click Now, Donate, Download, Learn More, Sign Up, Book Now, Request a Demo, and a custom option. The custom option is limited to 15 characters.
     As items are added and adjusted, the preview to the right of the options will update to reflect the current expected appearance.
7. Click Save to confirm the resource link.

Note: To delete an existing resource link, click Delete next to the existing resource link in the Resources tab.

Add resource documents

Resource documents are files like worksheets or informational PDFs that can be shared with attendees during the webinar. Supported file types include JPG/JPEG, 24-bit PNG, PDF, and PPT. Hosts can upload up to 50 files per webinar and each file can be up to 15 MB in size.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Webinars.
3. Click the topic of an existing scheduled webinar, or click Schedule a Webinar to schedule a new one.
4. At the top of the webinar details, click the Resources tab.
5. In the Documents section, click Upload.
   A file explorer window will appear so you can choose which file you want to upload.
   The file will be uploaded and all uploaded files are listed below.

Notes:

• Resource documents can also be uploaded during the live webinar by clicking Add Document at the bottom of the Resources panel.
• To remove a file, click Delete next to the document in the Resources tab.

Add speaker information

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Webinars.
3. Click the topic of an existing scheduled webinar, or click Schedule a Webinar to schedule a new one.
4. At the top of the webinar details, click the Resources tab.
5. In the Speakers section, do one of the following:
   • Click Add a new speaker.
     A window will appear so you can provide the details for the new speaker resource.
   • Click Add speakers from panelists list.
     When adding a speaker from the existing panelists, a window will appear so you can search for a specific panelist to add.
6. To add or edit speaker details, provide or upload the following options:
   • Profile Picture: Upload an image you want to be displayed as part of the speaker's profile. Images must be in JPG/JPEG or 24-bit PNG format, with a maximum resolution of 800x800 pixels.
   • Name: (Required) Provide the speaker’s full name.
   • Title: Provide the speaker's professional title.
   • Company Logo: Upload the company logo that will be associated with the speaker's profile. Use JPG/JPEG or 24-bit PNG format, with a maximum resolution of 800x800 pixels. The image should be less than 15MB for optimal performance.
   • Company Name: Provide the name of the company the speaker is representing.
   • Company Website: Provide the URL for the company's official website.
   • Speaker's Biography: Provide a brief biography of the speaker.
   • Social Presence:
     • X: Provide the URL for the speaker's X profile.
     • YouTube: Provide the link to the speaker’s YouTube channel or a specific video.
     • LinkedIn: Provide the URL for the speaker's LinkedIn profile.
7. Click Save to confirm the speaker resource.

How to launch webinar resources

Launch a resource link

After adding resource links and documents via the web portal, they are available for the live webinar. You can launch them any time during the webinar.

1. Start your webinar or join as co-host.
2. In the webinar controls toolbar, click the Resources icon .
   The Resources panel will open.
3. In the top-left corner of the Resources panel, click the Links tab.
   A list of available links will appear.
4. (Optional) Next to any link, click the more icon  to display additional options:
   Note: For the more icon to appear, deactivate the link first.
   
   • Edit: Edit the icon, headline, description, link, and button label during.
   • View: Preview what the activated resource link will appear as in your client. This preview reflects your current Light or Dark mode preference.
   • Delete: Delete the selected resource link.
5. Click the toggle to launch the chosen resource link.
   When the resource link is active, it will appear as it would to attendees, at the bottom of the Resources panel.
6. (Optional) At the bottom of the panel, click Add Link to create a new Resource Link.

Launch a resource document

After uploading your resource documents through the web portal, these are ready and available for the live Webinar session. After launching the webinar and going live to your attendees, you can launch resource documents as needed.

1. Start your webinar or join as co-host.
2. In the webinar controls toolbar, click the Resources icon .
   The Resources panel will open to the right.
3. In the top-left corner of the Resources panel, click the Documents tab.
4. (Optional) Next to any document, click the more icon  to display additional options:
   • Open Document: Open the file in the default application for that file type.
   • Show in Folder: Open the folder this was locally uploaded from and show the file location.
5. Click the toggle to launch the chosen resource document.
   When the resource document is active, it will appear as it would to attendees, at the top of the Resources panel.
6. (Optional) At the bottom of the panel, click Add Document to upload a new Resource Document.

Attendee experience

Resource links

When a resource link is launched by the host, webinar attendees will be shown a small notification with the resource headline above the Resources icon  in their webinar controls toolbar. Clicking the notification or the Resources  option on the toolbar will open the Resources panel and display all active resource links at the bottom of the panel. Their image, headline, description, and button will be displayed.

Clicking on the button will open a window, informing the attendee that a link outside of Zoom is opening, with a 5 second countdown. Clicking Ok will open the link immediately in your default browser, while clicking Cancel will return to the Webinar.

Resource documents

When a resource document is launched by the host, webinar attendees can click the Resources option  on the toolbar to open the Resources panel and display all active resource documents at the top of the panel. Clicking any document will quickly download a local copy of the file and open it for the attendee with their default application for that file type.

How to access and understand Resource Link reports

All interactions with your launched resource links are tracked and provided in a report, available in the Reports page. These can be downloaded as a CSV and analyzed for further metrics and insights.

Access the Resource Link report

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Reports.
3. Click the Usage Reports tab.
4. Click the Webinars option.
5. Select the Resource Link Report option.
6. Adjust the date range filter or search for a specific webinar ID.
   Webinars matching those filters or search criteria will be listed below, with date, start time, topic, ID, and unique resource link viewers details.
7. Click the webinar you would like to generate a report for.
8. Click Generate CSV Report.
   A CSV file will be provided for download.

Available information in Resource Link reports

The Resource Link report contains the following columns of information:

• Date and time of report generation
• Webinar topic
• Webinar ID
• Start time
• Duration

Each instance of a resource link being clicked on and opened is listed below, with each instance including the following information:

• User name
• User email (if available)
• If the attendee was a guest (external participant)
• Date and time the resource link was clicked
• The title of the resource link