Zoom Contact Center admins can erase consumers' personal information from voice, video, chat, and SMS engagements by using engagement logs. This will remove recordings and transcripts and will replace the consumer’s name, email, and phone numbers with generic values. The original personal information cannot be recovered. Admins will still be able to search engagement IDs to view general engagement information like durations and events.
This article covers:
The following personal information is erased and replaced with generic values:
In addition, any recordings associated with the engagement will also be deleted. As a result, you will not be able to view these recordings in the recordings log.
Personal information is erased from Zoom Contact Center locations in the web portal and desktop client that can contain consumers' information. This includes:
Web portal:
Desktop client: