Viewing the Zoom Contact Center flow detail report

Zoom Contact Center admins can use the historical flow detail report to make effective data-driven decisions by viewing metrics in a detailed table format. For definitions of metrics tracked in the flow detail report, see the voice/video metrics glossary. You can also view the flow chart report to see metrics visually presented using charts.

You can also access analytics using the desktop client.

Requirements for viewing historical reports

Table of Contents

How to view or customize the historical flow detail report

  1. Sign in to the Zoom web portal as an admin or a call queue member.
  2. In the navigation menu, click Analytics & Reports.
  3. Click the Contact Center tab.
  4. In the Historical Reports section, click Flow Detail Report.
  5. Use the following options to customize the data or view more details:

Information in the historical flow detailed report

You can view the following information in the historical detailed report. Click the gear icon to select what information to display.

Note: For information on metrics included in the flow detail report, see the Zoom Contact Center metrics glossary.