Viewing the Zoom Contact Center flow detail report

Zoom Contact Center admins can use the historical flow detail report to make effective data-driven decisions by viewing metrics in a detailed table format. For definitions of metrics tracked in the flow detail report, see the voice/video metrics glossary. You can also view the flow chart report to see metrics visually presented using charts.

You can also access analytics using the desktop client.

This article covers:

Prerequisites for viewing historical reports

How to view or customize the historical flow detail report

  1. Sign in to the Zoom web portal as a call queue member or admin.
  2. In the navigation menu, click Analytics & Reports.
  3. In the Historical Reports section, click Flow Detail Report.
  4. Use the following options to customize the data or view more details:

Information in the historical flow detailed report

You can view the following information in the historical detailed report. Click the gear icon to select what information to display.

Note: For information on metrics included in the flow detail report, see the Zoom Contact Center metrics glossary.