Configuring the Zoom Mail Client


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Learn how to use Zoom Mail After connecting your mail service to Zoom, learn how to access, manage, and send emails.
Using Zoom Mail

The Zoom Mail Client allows you to view and manage your emails directly from the Zoom desktop client, further centralizing all your meeting, phone, chat, whiteboard, and email needs in one application. After connecting your existing Google or Microsoft 365 (Exchange) account, you can view and send emails through the Zoom client. You can also create a new email address through the Zoom Mail Service if you would prefer not to use either of those 3rd-party services.

You can also connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client. 

This article covers:

Prerequisites for using the Zoom Mail Client

Limitations of the Zoom Mail Client

How to perform initial mail setup

The Zoom Mail Client can connect with your existing Google or Microsoft 365 (Exchange) email service, or with the Zoom Mail Service directly.

Connect your Google account with the Zoom Mail Client

  1. Sign in to the Zoom desktop client.
  2. Click the Mail tab .
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Click Connect Google Account to allow access to your Google account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  4. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar through the Zoom Calendar Client.
  5. Select Google as the service you want to connect with.
  6. Click Next.
    You will be directed to Google's sign-in page.
  7. Sign in to your Google account and then click Allow to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your emails.

Connect your Microsoft 365 (Exchange) account with the Zoom Mail Client

  1. Sign in to the Zoom desktop client.
  2. Click the Mail tab .
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Click Connect Office 365 Account to allow access to your Office 365 account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  4. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar through the Zoom Calendar Client.
  5. Select Office 365 as the service you want to connect with.
  6. Click Next.
    You will be directed to the Office 365 sign-in page.
  7. Sign in to your Office 365 account.
  8. Ensure the Authorize with OAuth 2.0 option is checked and then click Allow to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your emails.

Connect your Zoom Mail Service account with the Zoom Mail Client

Connecting with the Zoom Mail and Calendar Services requires a Zoom One Pro or Standard Pro, Zoom One Business, or Zoom One Enterprise account, and these services to be enabled for use by an admin.

  1. Sign in to the Zoom desktop client.
  2. Click the Mail tab .
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. If it's the first time, click Get Started.
    You will be prompted with the mail service options.
  4. Click the Connect Zoom Mail.
    Note    : You must be a Licensed user to create a Zoom Mail Service account.
    Your personal encryption key will be provided for you to copy for your own records. This is necessary to recover your encrypted emails if you lose this device.
  5. Click Next to continue.
  6. Enter your desired Zoom Mail Service email address and click Create Account.
    If the provided email address is already taken or not allowed, you will be prompted to try a different email address.
    If accepted, your new Zoom Mail inbox will be loaded.

Android | iOS

The Zoom mobile app currently supports Zoom, Google mail services, and Microsoft 365 (Exchange) mail services. While the Zoom mobile app can view and manage your emails, the initial setup of Zoom Mail and Calendar Services must be done through the desktop client.

Connect your Google account with the Zoom Mail Client

  1. Sign in to the Zoom mobile app.
  2. Tap Mail .
  3. Review the introduction to Zoom Mail and tap Get Started.
  4. Tap the Sign in with Google to allow access to your Google account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  5. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar events through the Zoom Calendar Client.
  6. Select Google as the service you want to connect with.
  7. Tap Next
    You will be directed to Google's sign-in page.
  8. Sign in to your Google account and then tap Continue to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your calendar.

How to add another email account

Add and connect another email account with the Zoom Mail Client

  1. Sign in to the Zoom desktop client.
  2. Click the Mail  tab.
  3. In the top-right corner of the window, click the gear icon .
  4. Add email accounts in the following ways:
    • Add account after clicking the gear icon :
      1. After clicking the gear icon , under Accounts in the menu, click + Add Account.
      2. Follow the prompts to connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client.
    • Add account through Email Settings:
      1. After clicking the gear icon , in the menu, click Email Preferences . 
      2. Under Email Settings, click Accounts .
      3. On the Accounts page, click + Add Account.
      4. Follow the prompts to connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client.

Add another email account that you want to send mail from

You can add an email account to your account. You can send emails with the added account without switching accounts by using the Google Send mail as feature.

You must add another email account to your Gmail account that is connected to the Zoom Mail client so that you can view and select the added account in the Zoom client.

Android | iOS

Add and connect another email account with the Zoom Mail Client

  1. Sign in to the Zoom mobile app.
  2. Tap Mail .
  3. Tap the menu icon .
  4. In the menu, under Accounts, tap + Add Account.
  5. Follow the prompts to connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client.

How to select an outgoing email account

Users can add an email account to their own account. They can send emails with the added account without switching accounts by using the Send mail as feature.

  1. Add another email account to your Gmail account that is connected with the Zoom Mail client.
  2. Sign in to the Zoom desktop client.
  3. Click the Mail tab .
  4. Create a new email or respond to an email.
  5. In the email compose window, click the From line.
    A dropdown menu will appear.
  6. View the added account and select the account to send email from.