Creating and using continuous meeting chat

 This feature allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat for all meeting participants. When enabled, in-meeting chats will show up in that group chat as they are sent in the meeting, allowing meeting conversations to continue after a meeting ends. Schedule a recurring meeting and have a group chat that follows the group for the entire project, in and out of meetings.

This article covers:

Prerequisites for creating and using continuous meeting chat


Limitations for continuous meeting chat

How to schedule a meeting with continuous meeting chat

With continuous meeting chat enabled in your web settings, the Enable dedicated group chats for meeting conversations option is enabled by default when scheduling a meeting.

  1. Begin to schedule a meeting.
  2. Under the Attendees section (Invitees section in the web portal), search for contacts by name or email address.
  3. Click to add each contact as an attendee.
  4. (Optional) Click the X next to each contact name to remove them from the list.
  5. Ensure the Enable dedicated group chats for meeting conversations option is checked.
    When the meeting is saved, all attendees will have the meeting added to their upcoming meetings list.


How to use continuous meeting chat

Access the group chat before the meeting

A group chat will be automatically created when the meeting starts, but you can also access it and send messages to attendees before the first meeting ever starts. This can be used as an early staging area for the project you may be collaborating on, sharing meeting agendas or links to the group.

  1. In the desktop client, click the Meetings  tab.
  2. Find and select the meeting in your list of upcoming meetings.
    Alternatively, this can be done by clicking on the event through the Calendar  tab.
  3. Click Message Attendees .
    The group chat for this meeting will be opened in the Team Chat tab, as well as accessible by using the search bar.
  4. Send and reply to messages.

    These messages will be available before, during, and after the meeting.

Send chat messages during the meeting

When the scheduled meeting is started, any previous messages from the group chat will be available. If the group chat was not yet accessed, it is now available and visible to all original attendees in Team Chat and updated immediately with all messages sent in the meeting.

While the meeting is in progress, users who have been included in the meeting group chat can send messages to the meeting chat. This allows them to notify active meeting participants if they are running late, unable to join, or to provide a quick response. These messages can be seen by everyone present in the meeting, including external users.

Send, reply, and react to messages during the meeting.
Note: Some options during the live meeting may be unavailable due to the host’s chat settings.

Any messages sent to Meeting Group Chat will be also immediately available in the dedicated group chat. Messages sent directly to another meeting participant (private messages) will not be included in the dedicated group chat, are only visible (and locally savable) by those privy to the private messages, and will be unrecoverable when the meeting ends (unless saved locally).

During the meeting, hosts can choose to disable or restrict the meeting chat to only Hosts and Co-hosts. In such cases, the compose box in the meeting group chat will be temporarily disabled. It will remain inactive until the host restores the meeting chat to full functionality, or until the meeting ends.

Guest participants

Any participants added during the live meeting, either by sharing the link or invited directly, or external participants, even if they were part of the original invite, will be treated as a guest participant.

Guest participants will be able to send messages and see other messages sent during the meeting from the moment they join, but are unable to load messages from before joining, including those sent in the group chat before the meeting started. Their messages will be included in the group chat, but they will not be able to access the group chat, until a member adds them to the group chat.

Guest participants who were invited and joined during the live session won’t be automatically added to the calendar event and must be manually invited. Editing the meeting and inviting additional participants varies on your scheduling method.

Zoom Room devices are also considered a guest for meeting chats. Since they are a shared device, they get to participate in meeting chat for the duration of the meeting, but they cannot chat before or after the meeting.

Note: While hosts can limit certain chat features, such as allowing participants to delete their own in-meeting messages or react with emojis, these restrictions do not apply to the meeting group chat.

How to use the group chat after the meeting

Find and access the group chat

When the meeting ends, the meeting chat will be available for all internal members originally invited to to continue the meeting conversation. 

The meeting chat will appear in the left sidebar of the Team Chat tab, as a group chat with the same name as the meeting topic. These group chats are indicated by the calendar icon . Recurring meetings will be indicated via a recurring calendar icon.

If your client settings have the Organize by section option selected under Team Chat in client older than 5.15.X, this appears as Separate Chats and Channels. These meeting chats will show up under a new Meeting Chats section. If Organize by section is not selected, your meeting chats will appear in order of recency just as your other chats. The group chat can be searched for by the meeting name, or accessed through the Meetings tab.

All public messages, reactions, and threaded replies sent before the meeting, as well as all public messages sent during the meeting, will be available in the group chat.

Add participants to the meeting group chat

Large meetings or meetings set up through group or distribution lists can miss some participants and label them as a Guest during the meeting, which keeps them from seeing the group chat outside of the meeting, even though they might be needed in the meeting group chat. A list of participants labeled as guests will be shown to the host in a card after the meeting, allowing the host to choose to add them to the group chat. The host can Approve all or select / deselect individual participants they want to add to the meeting group chat.

How to manage the meeting group chat

Add members to the group chat

Any guest participants from the live meeting (not originally invited or external participants) must be manually added to the dedicated group chat.

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab .
  3. Click the dedicated group chat.
  4. In the top-right corner, click More Actions .
  5. Next to the Members section, click the plus button  .
    A window will appear to search for and add members.
  6. Use the search box to search for users, select one or more users you want to invite.
    Any external participants in the meeting must be a contact before they can be added to the group chat. Learn how to add external contacts.
    Note: Admin settings may prevent external participants from being added as a contact, preventing a group chat member from adding a particular external participant.
  7. Click Add to confirm the additions.
    These participants will now have access to the group chat and messages thus far.

Learn more about how to add and remove members in this group chat.

Change the settings of the meeting group

The meeting host, who is also the owner of the meeting group chat, can adjust the group chat's permissions, restricting visibility of messages and files sent before a new user is added or restricting the ability for external users (users not on your account) can be added to the group chat. 

Restrict message and file history 

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab .
  3. Click the dedicated group chat.
  4. In the top-right corner, click More Actions .
  5. Click More Options.
  6. Click Edit Chat.
  7. Uncheck the Message and File History box.

Restrict if external users can be added to the group chat

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab .
  3. Click the dedicated group chat.
  4. In the top-right corner, click More Actions .
  5. Click More Options.
  6. Click Edit Chat.
  7. Click Advanced Permissions.
  8. Uncheck the External users can be added box.
    Some organizations can lock this at account level.