Changing personal voicemail and videomail settings

Admins can enable or disable the ability for users to access, share, download, and delete their voicemail and videomail. Admins can also allow them to use a virtual background for their videomails or greetings.

Prerequisites for changing personal voicemail and videomail

How to enable or disable personal voicemail and videomail

  1. Access the personal voicemail and videomail policy setting at one of the available levels. Select the following:
  2. Click Save.
  3. (Optional) To prevent all users in the account, group, or site from changing this setting, click the lock icon , and then click Lock to confirm the setting. Learn more about the priority of Zoom Phone tiered policy settings.