Admins can enable or disable the ability for users to access, share, download, and delete their voicemail and videomail. Admins can also allow them to use a virtual background for their videomails or greetings.

Prerequisites for changing personal voicemail and videomail

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone setup

How to enable or disable personal voicemail and videomail

1. Access the personal voicemail and videomail policy setting at one of the available levels. Select the following:
   • Allow videomail, to allow users to send a videomail as a message.
   • Allow user to download their own voicemail/videomail, to allow users to download their voicemail and videomail.
   • Allow user to delete their own voicemail/videomail, to allow users to delete their voicemail and videomail.
   • Allow user to share their own voicemail, to allow users to share their voicemail.
   • Allow virtual background for videomail/video greeting, to allow users to select a virtual background for their videomail and video greeting.
     • (Optional) Click Manage virtual background(s), to add/remove virtual background files.
2. Click Save.
3. (Optional) To prevent all users in the account, group, or site from changing this setting, click the lock icon , and then click Lock to confirm the setting. Learn more about the priority of Zoom Phone tiered policy settings.