Troubleshooting video display appearing as a black screen
If Zoom recognizes your selected video camera, but your video shows up as a black screen, learn how troubleshoot this issue.
How to troubleshoot issues with a black screen in place of video
This may be due to anti-virus or network security applications blocking Zoom's access to your camera, such as Kaspersky.
Disable security applications on the device
- Disable the anti-virus or network security applications on the affected device.
- Launch a test meeting to see if that helped resolve your video issue.
Remove Zoom from the webcam access blocklist
- Open any anti-virus or network security applications on your device, and search for the webcam access blocklist.
- Remove Zoom from the blocklist.
- Launch a test meeting to see if that helped resolve your video issue.
Additional troubleshooting
Review additional troubleshooting guides for video or camera issues.