Troubleshooting video display appearing as a black screen

If Zoom recognizes your selected video camera, but your video shows up as a black screen, learn how troubleshoot this issue.

Table of Contents

How to troubleshoot issues with a black screen in place of video

This may be due to anti-virus or network security applications blocking Zoom's access to your camera, such as Kaspersky.

Disable security applications on the device

  1. Disable the anti-virus or network security applications on the affected device.
  2. Launch a test meeting to see if that helped resolve your video issue.

Remove Zoom from the webcam access blocklist

  1. Open any anti-virus or network security applications on your device, and search for the webcam access blocklist.
  2. Remove Zoom from the blocklist.
  3. Launch a test meeting to see if that helped resolve your video issue.

Additional troubleshooting

Review additional troubleshooting guides for video or camera issues.