Blocking unwanted phone numbers from the Zoom Workplace app

Unwanted calls and spam texts may disrupt your workday and create unwanted distractions. If you're a Zoom Phone user, you can block these unwanted callers directly from the Zoom Workplace desktop app, mobile app, or Web App to reduce interruptions and maintain focus.

Account owners and admins can refer to this article to create a block list from your account. 

Note: Number blocking is not supported for calls or SMS messages received through an Auto Receptionist (AR) or Call Queue (CQ). This feature is only available for direct user phone numbers.

Requirements for blocking unwanted phone numbers from the Zoom app

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How to block a phone number from the Zoom Workplace app

Follow the steps below to block a phone number from your Zoom Workplace desktop app, mobile app, or Web App. The process is similar across all platforms, with slight variations depending on which device you're using.

Windows | macOS | Linux
  1. Sign in to the Zoom Workplace desktop app.
  2. Click Phone .
    Note: If you're not seeing Phone, click More , then click Phone.
  3. Click the History, Voicemail, or SMS tab.
  4. To the right of the number you want to block, click the More icon .
  5. Select Block Number.
  6. Click Spam Calls or Other Reasons.
Android | iOS
  1. Sign in to the Zoom Workplace mobile app.
  2. Tap Phone .
    Note: If you're not seeing Phone, tap More , then tap Phone.
  3. Tap the History, Voicemail, or SMS tab.
  4. Follow the steps below depending on which tab you're at:
    • Under the History or Voicemail tab, to the right of the number you want to block, tap the ellipsis icon .
    • Under the SMS tab, tap and hold the phone number you want to block.
  5. Tap Block Number.
    Note: You may need to scroll down from the list of options to see Block number.
  6. Tap either Spam Calls or Other Reasons.
Zoom Web App
  1. Sign in to the Zoom Workplace Web App.
  2. Click Phone .
    Note: If you're not seeing Phone, click More , then click Phone.
  3. Click the SMS tab.
  4. To the right of the number you want to block, click the More icon .
  5. Select Block Number.
  6. Click Spam Calls or Other Reasons.