Viewing your web ticket attachment

Zoom keeps privacy and security top of mind for all end users. We have implemented practices into our products and processes to make sure your meetings and Zoom account are secured and your data and privacy are protected. As we continuously evolve to serve you better, we are making adjustments to how you view web ticket attachments making your interactions with us more secure.

Starting December 10, 2022, when you receive an email or web ticket response from Zoom Support, the attachment will be shown at the bottom of the email/web ticket as a hyperlink. The same behavior applies when you respond with an image or file attachment.

To successfully view the attachment from an email hyperlink, you must be signed in to your Zoom account. Otherwise, you will be prompted to sign in before you can access the attachment. If you are signed in to your Zoom account and attempt to access a web ticket URL wherein you are not the owner of or copied in, you will be denied access and will be redirected to your Zoom profile.
Any web ticket attachments prior to the effective date will show broken images or broken links in email communications.

If you think you have found a security vulnerability in Zoom, please visit our Vulnerability Disclosure Policy. Read more about Security Practices, Privacy Statement, Terms of Service, and GDPR notice.