Viewing the Zoom Contact Center queue detail report

Admins, supervisors, or agents can use the historical queue detail report to make effective data-driven decisions by viewing metrics in a detailed table format.

You can also access analytics using the desktop app.

Requirements for viewing the historical queue detail report

Table of Contents

How to view or customize the historical queue detail report

  1. Sign in to the Zoom web portal as an admin or a call queue member.
  2. In the navigation menu, click Analytics & Reports.
  3. Click the Contact Center tab.
  4. In the Historical Reports section, click Queue Detail Report.
  5. Click one of the tabs to view data for Voice, Video, Messaging (for web chat, in-app chat, SMS, Facebook or WhatsApp) or Email.
  6. Use the following options to customize the data or view more details:

Information in the historical queue detailed report

You can view the following information in the historical detailed report. Click the gear icon to select what information to display.

Note: For information on metrics included in the queue detail report, see the Zoom Contact Center metrics glossary.

Note: For information on metrics included in the queue detail report, see the Zoom Contact Center metrics glossary.