Using service logs for Zoom Rooms


Service logs allow administrators to describe changes that have been made to a room so that others who are managing the same space can see what has been done. They also keep a record of who made what changes to the room. 

This article covers:

Prerequisites for using service logs for Zoom Rooms

How to use service logs for Zoom Rooms

Viewing service logs

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms.
  3. Click the room or location you wish to view the service log for.
  4. Click Service Logs at the top of the page.
  5. (Optional) You can filter the list of service logs by using the following options:
    • Search
    • Date range
    • Type (alerts or notes)
    • Admin (user who created the note)
  6. Click Close when you are finished. 

Adding service logs

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms.
  3. Click the room or location you wish to add the service log for.
  4. Click Service Logs at the top of the page.
  5. Click + Add Notes. 
  6. Enter a Title, Description (optional), and + Add Images (optional), then click Save. 

Editing service logs

An administrator can only edit his/her own service logs. 

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms.
  3. Click the room or location you wish to add the service log for.
  4. Click Service Logs at the top of the page.
  5. Hover the cursor over the log you want to edit, then click the pen icon. 
  6. Make any desired changed, then click Save. 

Deleting service logs

An administrator can only delete his/her own service logs. 

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms.
  3. Click the room or location you wish to add the service log for.
  4. Click Service Logs at the top of the page.
  5. Hover the cursor over the log you want to delete, then click the trash  icon. 
  6. Click Delete to confirm.