Viewing Zoom Contact Center recordings logs

Zoom Contact Center admins can manage all recordings from a centralized control center. You can select multiple recordings and mass delete recordings to free up storage space and meet their organization’s compliance and recording retention policies. You can also view recordings using the completed engagements tab in the Zoom desktop app.

Requirements for viewing recording logs

Table of Contents

How to view recording logs

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit log settings.
  2. In the navigation menu, click Contact Center Management then Logs.
  3. Click the Recordings tab.
  4. Use the following options to filter data:
  5. (Optional) Click Export to export the currently-displayed data as a CSV file.
  6. (Optional) Click the gear icon and select the information to display.

Information in recording logs

How to recover recently-deleted recordings

If your Zoom Contact Center admin enabled soft deletion, you can recover recently-deleted recordings.

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit log settings.
  2. In the navigation menu, click Contact Center Management then Logs.
  3. Click the Recordings tab.
  4. In the top-right corner, click Recently Deleted.
  5. Locate the recording you want to recover, then click Restore.
    Note: To recover several recordings at once, select the checkboxes in the first column, then click Restore at the top of the table.
  6. Click Restore to confirm.
    The recording will be viewable in the main recordings logs.