While typically not flagged as a potential issue, some antivirus and DLP software will block the Zoom desktop client and prevent it from operating correctly. IT admins can configure their antivirus and DLP software to ensure Zoom is on each program’s allow or exclusion list, while preventing unauthorized access by other malicious software.
For specifics on how to add Zoom to your antivirus and DLP software, refer to that specific product's support documentation.
To prevent any issues between the Zoom desktop client and your antivirus or DLP software, add the following items to an exclusion or allow list provided in the antivirus or DLP software:
C:\Users\*\AppData\Roaming\Zoom\<bin>\airhost.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\zCrashReport64.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\zCrashReport.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\Zoom.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\Zoom_launcher.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\ZoomDocConverter.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\ZoomOutlookIMPlugin.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\ZoomOutlookMAPI.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\ZoomOutlookMAPI64.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\zTscoder.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\zUpdater.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\aomhost64.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\aomhost.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\CptControl.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\CptHost.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\CptInstall.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\CptService.exe
C:\Users\*\AppData\Roaming\Zoom\<bin>\installer.exe
C:\Users\*\AppData\Roaming\Zoom\zWebview2Agent.exe
C:\Users\*\AppData\local\temp\CptInstall.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_x86\zCefAgent.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_x64\zCefAgent.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_arm64\zCefAgent.exe
C:\<Program Files>\Zoom\<bin>\airhost.exe
C:\<Program Files>\Zoom\<bin>\zCrashReport64.exe
C:\<Program Files>\Zoom\<bin>\zCrashReport.exe
C:\<Program Files>\Zoom\<bin>\Zoom.exe
C:\<Program Files>\Zoom\<bin>\Zoom_launcher.exe
C:\<Program Files>\Zoom\<bin>\ZoomDocConverter.exe
C:\<Program Files>\Zoom\<bin>\ZoomOutlookIMPlugin.exe
C:\<Program Files>\Zoom\<bin>\zTscoder.exe
C:\<Program Files>\Zoom\<bin>\zUpdater.exe
C:\<Program Files>\Zoom\<bin>\aomhost64.exe
C:\<Program Files>\Zoom\<bin>\aomhost.exe
C:\<Program Files>\Zoom\<bin>\zCrashReport64.exe
C:\<Program Files>\Zoom\<bin>\zCrashReport.exe
C:\<Program Files>\Zoom\<bin>\CptControl.exe
C:\<Program Files>\Zoom\<bin>\CptHost.exe
C:\<Program Files>\Zoom\<bin>\CptInstall.exe
C:\<Program Files>\Zoom\<bin>\CptService.exe
C:\<Program Files>\Zoom\<bin>\installer.exe
C:\<Program Files>\Zoom\<bin>\zWebview2Agent.exe
C:\<Program Files>\Common Files\Zoom\Support\CptService.exe (MSI and exe)
C:\<Program Files>\Common Files\Zoom\Support\CptControl.exe (MSI and exe)
C:\<Program Files>\Common Files\Zoom\Support\CptHost.exe (exe only)
C:\<Program Files>\Common Files\Zoom\Support\zCrashReport64.exe (exe only)
Notes:
When using Zoom’s Virtual Desktop Infrastructure (VDI) solution, the following files should be added to an exclusion or allow list provided in the antivirus or DLP software:
C:\Program Files\ZoomVDI\bin\airhost.exe
C:\Program Files\ZoomVDI\bin\aomhost64.exe
C:\Program Files\ZoomVDI\bin\CptControl.exe
C:\Program Files\ZoomVDI\bin\CptHost.exe
C:\Program Files\ZoomVDI\bin\CptInstall.exe
C:\Program Files\ZoomVDI\bin\CptService.exe
C:\Program Files\ZoomVDI\bin\Installer.exe
C:\Program Files\ZoomVDI\bin\zCrashReport.exe
C:\Program Files\ZoomVDI\bin\zCrashReport64.exe
C:\Program Files\ZoomVDI\bin\Zoom.exe
C:\Program Files\ZoomVDI\bin\ZoomOutlookIMPlugin.exe
C:\Program Files\ZoomVDI\bin\ZoomOutlookMAPI\ZoomOutlookMAPI.exe
C:\Program Files\ZoomVDI\bin\ZoomOutlookMAPI\ZoomOutlookMAPI64.exe
C:\Program Files\ZoomVDI\bin\ZoomVDITool.exe
C:\Program Files\ZoomVDI\bin\zTscoder.exe
C:\Program Files\ZoomVDI\bin\zUpdater.exe
C:\Program Files\ZoomVDI\bin\zWebview2Agent.exe
C:\Program Files\ZoomVDI\bin\zWspExtension.exe
Note: For VDI Client version 6.2.13 or below, C:\Program Files\ZoomVDI\bin\ZoomDocConverter.exe will also need to be exluded.
C:\Program Files\ZoomVDIPluginManagement\CptControl.exe
C:\Program Files\ZoomVDIPluginManagement\CptInstall.exe
C:\Program Files\ZoomVDIPluginManagement\CptService.exe
C:\Program Files\ZoomVDIPluginManagement\ZoomVDIPluginManagement.exe
C:\Program Files\ZoomVDIPluginManagement\ZoomVDITool.exe
C:\Program Files\ZoomVDIPluginManagement\bin\zUpdater.exe
C:\Program Files\Common Files\ZoomVDIPluginManagement\Support\CptControl.exe
C:\Program Files\Common Files\ZoomVDIPluginManagement\Support\CptInstall.exe
C:\Program Files\Common Files\ZoomVDIPluginManagement\Support\CptService.exe
C:\Program Files\ZoomVDIUniversalPlugin\airhost.exe
C:\Program Files\ZoomVDIUniversalPlugin\aomhost64.exe
C:\Program Files\ZoomVDIUniversalPlugin\zCrashReport64.exe
C:\Program Files\ZoomVDIUniversalPlugin\Zoom.exe
C:\Program Files\ZoomVDIUniversalPlugin\plugin\zWspExtension.exe
To prevent any issues between the Zoom desktop client and your antivirus or DLP software, add the following items to an exclusion or allow list provided in the antivirus or DLP software:
zoom.us.app/Contents/Frameworks/airhost.app
zoom.us.app/Contents/Frameworks/aomhost.app
zoom.us.app/Contents/Frameworks/caphost.app
zoom.us.app/Contents/Frameworks/CptHost.app
zoom.us.app/Contents/Frameworks/Transcode.app
zoom.us.app/Contents/Frameworks/ZMScreenshot.app
zoom.us.app/Contents/Frameworks/ZoomAutoUpdater.app
zoom.us.app/Contents/Frameworks/ZoomPhone.app
zoom.us.app/Contents/Frameworks/ZoomClips.app
zoom.us.app/Contents/Frameworks/ZoomUninstaller.app
/Library/Application Support/zoom.us/CefAgent/ZoomCefAgent.app
/Library/Application Support/zoom.us/Plugins/airhost.app
/Library/Application Support/zoom.us/Plugins/aomhost.app
/Library/Application Support/zoom.us/Plugins/Frameworks/ZoomAutoUpdater.app
/Library/Application Support/zoom.us/Plugins/Frameworks/ZoomPhone.app
When using Zoom’s Virtual Desktop Infrastructure (VDI) solution, the following files should be added to an exclusion or allow list provided in the antivirus or DLP software:
/Applications/ZoomVDI.app/
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoom.app
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoom.app/Contents/Frameworks/caphost.app
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoom.app/Contents/Frameworks/Zoom Workspace Aomhost.app
/Applications/ZoomVDIUninstaller.app
/Applications/Zoom VDI Plugin Management/Zoom VDI Plugin Management.app
/Applications/Zoom VDI Plugin Management/Zoom VDI Plugin Management.app/Contents/Frameworks/ZMVDIAutoUpdater.app
/Applications/Zoom VDI Plugin Management/Uninstall Zoom VDI Plugin Management.app
/Library/PrivilegedHelperTools/us.zoom.ZoomVDIDaemon
/Library/Audio/Plug-Ins/HAL/ZoomAudioDevice.driver
For some older VDI versions, such as 5.16.10 and 5.13.0, there are additional legacy folders that will need to be excluded:
/Library/Application Support/ZoomVDIAus/Frameworks/ZMVDICommandLineTool.app
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoomhdxMediaEngine.app
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoomhdxMediaEngine.app/Contents/Frameworks/caphost.app
/Applications/ZoomVDI.app/Contents/Frameworks/MediaEngine/zoomhdxMediaEngine.app/Contents/Frameworks/aomhost.app
/Applications/Zoom VDI Plugin Management/Uninstall Zoom VDI Plugin Management.app/Contents/MacOS/ZMVDIInstallHelper
/usr/local/bin/zvtool
To prevent any issues between the Zoom desktop client and your antivirus or DLP software, add the following items to an exclusion or allow list provided in the antivirus or DLP software:
Linux Client
~/opt/zoom/Qt
/usr/lib/zoomvdi-universal-plugin/Qt
/usr/lib/zoomcitrixplugin/Qt
/usr/lib/zoomvmwareplugin/Qt
/usr/lib/zoomvdi-universal-plugin/zoom
/usr/lib/zoomvdi-universal-plugin/crash_processor
/usr/lib/zoomvdi-universal-plugin/Zoom_VDI_Plugin_Management
/usr/lib/zoomvdi-universal-plugin/aomhost