With automatic bi-directional syncing, you can ensure that the Zoom meetings that you create or update on either Zoom or external calendars will automatically sync across all integrated applications, such as the Zoom web portal, Zoom client, and integrated calendars.

Note: Currently, this feature only supports updates made to an individual meeting (non-recurring) or an entire series. Changes to a single occurrence in a recurring meeting are not supported and will not sync correctly.

Prerequisites for enabling calendar event syncing

• Calendar and contacts integration configured for Google, Office365, or Exchange (excluding on-premises)

Note: At this time, when changing the meeting type from a recurring meeting to a single meeting, this feature does not support Office 365.

How to enable calendar event bi-directional synchronization

Account

To enable or disable bi-directional sync for all users on the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Mail & Calendar tab.
4. Under General, click the Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable bi-directional sync for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Mail & Calendar tab.
5. Under Integrations, click the Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable bi-directional sync for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Calendar tab.
4. Under Calendar and Contacts, click the Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.