Enabling or disabling bidirectional calendar sync

With automatic bidirectional syncing, you can ensure that the Zoom meetings that you create or update on either Zoom or external calendars will automatically sync across all integrated applications, such as the Zoom web portal, Zoom Workplace app, and integrated calendars.

Notes:

• Once you integrate your calendar with Zoom, the bidirectional syncing is enabled by default.
• If the bidirectional sync is enabled, the third party calendar access token will be stored on Zoom Cloud.

Requirements for enabling or disabling calendar event syncing

• Calendar and contacts integration configured for Google, Office365, or Exchange (excluding on-premises)

Limitations of bidirectional calendar sync

• Meetings with registrations and meetings using Personal Meeting ID (PMI) are not fully supported
• Google add-on and Chrome / Firefox extensions are not fully supported
• Not supported for on premise Microsoft Exchange

How to enable or disable calendar event bidirectional synchronization

Note: Enabling bidirectional sync will not make any changes to meetings that have already been scheduled but only affect syncing of newly scheduled meetings and existing meetings that are updated by a user after the switch is enabled.

Account

To enable or disable bidirectional sync for all users on the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Mail & Calendar tab.
4. Under Data Sync, click the Bidirectional sync for Zoom meeting data between Zoom web portal and calendars toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon, and then click Lock to confirm the setting.

Group

To enable or disable bidirectional sync for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Mail & Calendar tab.
5. Under Data Sync, click the Bidirectional sync for Zoom meeting data between Zoom web portal and calendars toggle to enable or disable it.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon, and then click Lock to confirm the setting.

User

To enable or disable bidirectional sync for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Mail & Calendar tab.
4. Under Data Sync, click the Bidirectional sync for Zoom meeting data between Zoom web portal and calendars toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.