Restricting call/SMS hours

Admins can define the time frame when an extension or user CANNOT make or accept calls and SMS. The restricted hours follow the When a call is not answered user call handling setting. If this setting is enabled, outbound and inbound emergency calls and SMS will still be allowed.

Note: SMS settings only apply to users.

Requirements for restricting calls/SMS hours

• Either a Zoom Workplace license (with Phone included), or a standalone Zoom Phone calling plan
• Account owner or admin privileges

How to enable or disable restricted call/SMS hours

Account

To enable or disable Restricted Call/SMS Hours for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Restricted Call/SMS Hours toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
7. Manage restricted call/SMS hours settings.

Group

To enable or disable Restricted Call/SMS Hours for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Restricted Call/SMS Hours toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.
8. Manage restricted call/SMS hours settings.

Site

To enable or disable Restricted Call/SMS Hours for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the Restricted Call/SMS Hours toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.
8. Manage restricted call/SMS hours settings.

Phone user

To enable or disable Restricted Call/SMS Hours for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit a phone user.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Users tab.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the Restricted Call/SMS Hours toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level or site and needs to be changed at that level.
8. Manage restricted call/SMS hours settings.

How to manage restricted call/SMS hours settings

1. Enable the restricted call/SMS hours setting.
2. Under Time Zone, click Edit to set your time zone, then click Save.
3. Under Restricted Hours, click Set or Edit, then customize the restricted hours:
   1. Select one of the following options:
      • 24 Hours a Day, 7 Days a Week
      • Custom Hours: Set the following custom hours:
        
        • Select a day or multiple weekdays.
        • Select the From time and the To time, or 24 Hours.
        • (Optional) To the right of the row you have customized, click Apply hours to every day.
   2. Click OK.
   3. (Optional) After setting the restricted hours, under Restricted Hours, click Remove to remove the restricted hours.
4. Under Restricted Holiday Hours, click Set or Edit and manage the restricted holiday hours:
   A pop-up window will appear.
   1. In the window, select All or a site name.
      Note: When you select All, any sub-options will automatically be selected.
   2. Click Save.
   3. (Optional) Under Restricted Holiday Hours, to the right of Holidays Applied, click Edit to make any changes.
   4. (Optional) Under Restricted Holiday Hours, to the right of Holidays Applied, click Remove to remove the restricted holiday hours.
5. (Optional) Select the Allow internal calls/SMS during restricted hours checkbox if you want your users to receive internal calls and SMS during the restriction, then click Save.