Admins can define the time frame when an extension or user CANNOT make or accept calls and SMS. The restricted hours follow the When a call is not answered user call handling setting. If this setting is enabled, outbound and inbound emergency calls and SMS will still be allowed.

Note: SMS settings only apply to users.

Prerequisites for restricting calls/SMS hours

• Pro, Business, or Enterprise account
• Account owner or admin privileges
• Zoom Phone license

How to enable restrict call/SMS hours

1. Access your Zoom Phone policy settings at the account, site, group, or user level.
2. To the right of Restricted Call/SMS Hours, click the toggle to enable it.
3. In the dialog box, click Enable.
4. Under Time Zone, click Edit to set your time zone.
5. Click Save.
6. Under Restricted Hours, click Set.
7. Select one of the following:
   • 24 Hours a Day, 7 Days.
   • Custom Hours.
     
     • Select a day or days
     • From time To time, or 24 Hours
8. Click OK.
9. (Optional) Click Remove to remove the restricted hours.
10. Under Restricted Holiday Hours, click Set.
11. In the dialog box, select All or a site name.
12. Click Save.
13. (Optional) To the right of Holidays Applied, click Edit, to make any changes.
14. (Optional) To the right of Holidays Applied, click Remove to remove the restricted holiday hours.
15. (Optional) Select Allow internal calls/SMS during restricted hours, if you wish your users to receive internal calls and SMS during the restriction.