Enabling or disabling file transfer in webinars

Account owners and admins can enable webinar file transfers, which allows attendees to send files to other webinar attendees during the webinar through the webinar chat. Users can send files to all attendees, directly to one attendee, or specific predefined groups, such as all panelists in a webinar. After enabling this feature, learn how to send files during a live webinar.

This setting is also available for in-meeting file transfer.

Requirements for enabling or disabling in-webinar file transfer

Table of Contents

How to enable or disable file transfer for webinars

Account

To enable or disable in-webinar file transfer for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Webinar tab.
  4. Under In Webinar, click the Send files via webinar chat toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) To allow panelists to send files, select the Allow panelists to send files via webinar chat check box. 
  7. (Optional) To restrict the allowed file types, select the Only allow specified file types check box and add the file type extensions, separated by commas. 
  8. (Optional) To restrict the maximum file size users can send, select the Maximum file size check box and adjust the maximum file size. 
  9. Click Save.
  10. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable the in-webinar file transfer for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Webinar tab.
  5. Under In Webinar, click the Send files via webinar chat toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) To allow panelists to send files, select the Allow panelists to send files via webinar chat check box. 
  8. (Optional) To restrict the allowed file types, select the Only allow specified file types check box and add the file type extensions, separated by commas. 
  9. (Optional) To restrict the maximum file size users can send, select the Maximum file size check box and adjust the maximum file size. 
  10. Click Save.
  11. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the in-webinar file transfer for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Webinar tab.
  4. Under In Webinar, click the Send files via webinar chat toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. (Optional) To allow panelists to send files, select the Allow panelists to send files via webinar chat check box. 
  7. (Optional) To restrict the allowed file types, select the Only allow specified file types check box and add the file type extensions, separated by commas. 
  8. (Optional) To restrict the maximum file size users can send, select the Maximum file size check box and adjust the maximum file size.
  9. Click Save.