Zoom Chat and in-meeting chat allow you to quickly communicate and collaborate with other users using messaging. Admins can now disable Zoom Chat and in-meeting chat on Zoom Clients even if they are not enrolled into Zoom Device Management.

This article covers:

• How to disable chat for unmanaged Zoom Clients
  • Disable chat on unmanaged Zoom Clients for the entire account
  • Disable chat on unmanaged Zoom Clients for a group of users
• How to disable in-meeting chat for unmanaged Zoom Clients

Prerequisites for disabling chat for unmanaged Zoom Clients

• Business, Education, or Enterprise account
• Account owner or admin with privileges
• At least one device must be enrolled in ZDM to be able to disable chat and in-meeting chat on unmanaged clients. Once the device or group of devices is enrolled in ZDM, the setting to restrict chat will be displayed in the web portal.

How to disable chat for unmanaged Zoom Clients

Removing the ability to chat from the Zoom app from an unmanaged client, will remove this ability for users when disabling this feature at account and/or group level.

Note: The Chat tab and settings will be invisible in the Zoom Client for your unmanaged users.

Disable chat on unmanaged Zoom Client for the entire account

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management, then Account Settings.
3. Click the Zoom Chat tab.
4. Click the toggle  to enable Restrict users from using selected features on unauthorized devices.
5. Select Chat.

Disable chat on unmanaged Zoom Clients for a group of users

1. Sign in to the Zoom web portal.
2. In the navigation menu, click User Management.
3. Click Groups.
4. Click on the name of the desired group.
5. Click the Zoom Chat tab.
6. Click the toggle  to enable Restrict users from using selected features on unauthorized devices.
7. Select Chat.

How to disable in-meeting chat for unmanaged Zoom Clients

When disabling in-meeting chat for unmanaged Zoom Clients, managed users will be able to chat during a meeting, however unmanaged users will not be able to chat.
Note: The Chat button in the meeting controls bar will be invisible to unmanaged users.

1. Follow these instructions to enable Meeting chat for your entire account, for a group, or a user.
2. Select Only allow user to chat on managed devices.